Customer Care Associate / Front Desk

YEB PAYROLL LLC; Sterling (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Training

Daily Pay available

Flexible Hours

Free Swim Lessons for immediate family

Job summary

SafeSplash in Sterling, VA seeks a Customer Care Associate to warmly welcome families, support lead conversion, and ensure smooth front desk operations. You will engage with parents, conduct tours, explain programs, and assist with enrollment and retention efforts.

The role is on-site with flexible hours and a focus on community impact. Paid training, daily pay, and family-friendly perks accompany the position.

Qualifications

• High school diploma or equivalent preferred.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment while being agile and taking initiative.
• Comfortable working in and around water, with children and parents.
• CPR, First Aid, and AED certifications are preferred within 30 days of hire.

Responsibilities

• Process Terms & Conditions, age accounts follow-up, and attendance tracking (via iClassPro or equivalent).
• Answer all incoming phone calls within three rings and return messages promptly.
• Maintain accurate student attendance records for smooth class operations.
• Assist with lobby, observation area, restrooms, and front desk cleanliness.
• Support opening and closing procedures for daily readiness.
• Lead conversion support through tours, trial lessons, and enrollment follow-ups.
• Conduct retention activities including re-enrollment calls and parent check-ins.
• Manage in-school customer requests including schedule changes and billing questions.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Front desk operations

Education

High school diploma or equivalent

Tools

iClassPro

Job description

Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ideal for someone who thrives in a high-energy, child-focused environment, values teamwork, and enjoys building positive relationships with customers. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you!

Paid Training

Daily Pay available

Flexible Hours

Free Swim Lessons for immediate family of employees

Responsibilities:

Operations

Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).

Answer all incoming phone calls within three rings and return messages in a timely manner.

Maintain accurate and timely student attendance records, ensuring smooth class operations.

Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.

Support daily opening and closing procedures to ensure readiness for customers.

Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.

Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.

Manage in-school customer requests, including schedule changes, account updates, and billing questions.

Customer

Provide a warm and professional welcome to all customers, greeting them by name with high energy.

Handle greetings and goodbyes to ensure every family feels appreciated.

Conduct school tours, explaining programs and emphasizing the value of lessons.

Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.

Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.

Proactively engage with parents about their child's progress and upcoming opportunities.

Employee

Collaborate with instructors and managers to ensure smooth operations.

Support a safety-focused culture by adhering to all brand and facility standards.

Participate in staff meetings and training sessions to continually improve service.

Job Type

Weekdays, Weeknights and Weekends required

10+ hours a week (seasonality can impact this)

Work Location: On-site

Reports to School Leadership

Requirements

High school diploma or equivalent preferred

Strong written and verbal communication skills

Ability to multi-task in a fast-paced environment while being agile and taking initiative

Comfortable working in and around water, with children and parents.

Must be able to lift 30 lbs. and be on your feet for long periods

CPR, First Aid, and AED certifications are required within 30 days of hire (training available)