Customer Care Associate (Contract 6 months)

HD Supply Canada, Inc; California (MO); Remote; USD 35,000 - 55,000; Full time

Job summary

HD Supply Canada, Inc. is seeking a Customer Care Associate for a 6-month contract. In this role, you will respond to inquiries, process orders, and provide solutions to customer issues. This full-time position requires excellent communication skills and a customer-focused approach. Ideal candidates will have a high school diploma and 1-3 years of experience in customer service.

Benefits

Flexible working hours

Diversity and inclusion initiatives

Health and wellness programs

Qualifications

• 1-3 years of experience in customer service, preferably in a B2B environment.
• Experience with CRM systems preferred.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Process customer orders, returns, and exchanges accurately.
• Coordinate with internal teams to resolve customer issues.

Skills

Strong communication skills

Problem-solving

Organizational skills

Customer-first mindset

Attention to detail

Bilingual (English/French)

Education

High school diploma or equivalent

Post-secondary education in Business or related field

Tools

Microsoft Office Suite

CRM or ERP systems (e.g., Salesforce, SAP, Oracle)

Job description

Customer Care Associate (Contract 6 months) page is loaded

Customer Care Associate (Contract 6 months)

Apply locations Remote-QC-CA Remote-ON-CA Remote-BC-CA Remote-AB-CA time type Full time posted on Posted Yesterday job requisition id R25002588

Job-Specific Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Resolve product or service issues by clarifying the customer's concerns, determining the cause of the problem, and offering appropriate solutions.
• Maintain detailed and accurate records of customer interactions, transactions, feedback, and complaints in the CRM system.
• Coordinate with internal teams such as Sales, Logistics, and Finance to ensure customer issues are resolved and orders are fulfilled correctly.
• Provide product and service information, including availability, pricing, and delivery details.
• Assist in identifying opportunities to improve customer service processes, policies, and standards.
• Stay up to date on company products, services, and systems to provide informed support.
• Meet or exceed individual and team KPIs, including response time, order accuracy, and customer satisfaction scores.

Preferred Qualifications:

• High school diploma or equivalent required; post-secondary education in Business, Communications, or a related field is an asset.
• 1–3 years of experience in customer service, preferably in a B2B or order-processing environment.
• Strong communication skills—both written and verbal.
• Proficiency in Microsoft Office Suite and experience with CRM or ERP systems (e.g., Salesforce, SAP, Oracle) is preferred.
• Excellent problem-solving and organizational skills, with attention to detail.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Customer-first mindset with a positive and professional attitude.
• Bilingual (English/French) is a must.

Job Summary

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

Major Tasks, Responsibilities, and Key Accountabilities

• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• No travel required.

Education and Experience

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

About Us

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it.

HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices.

Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.