Customer Care Associate- Billing & Enrollment (remote)

Wipro Technologies; Dallas (TX); Remote; USD 35,000 - 39,000; Full time

Job summary

A global technology firm is seeking a Customer Care Associate to provide exceptional customer service in a remote setting. The ideal candidate will have prior healthcare call center experience and strong analytical skills. This contractor role offers a compensation of $17 per hour, with bonuses for bilingual candidates. Training will require proximity to client office locations, and the expected annual salary ranges from $35,000 to $39,000.

Benefits

Medical and Dental Benefits

Paid Time Off

Disability Insurance

Qualifications

• Prior healthcare call center experience required.
• Must have analytical/problem solving capabilities.

Responsibilities

• Provide exceptional customer experience by addressing inquiries and resolving issues.
• Ensure adherence to established claims processing guidelines.
• Serve as a primary point of contact for incoming calls.

Skills

Customer Service

Analytical Problem Solving

Education

HS Diploma or GED

Job description

Job Description

Customer Care Associate- Billing & Enrollment (remote)

Location: remote

Hours: must be flexible to work any shift during hours of operation from 10a ET to 8p ET

Compensation: $17 per hour, $19 per hour if bilingual Spanish

Status: This is a contractor position expected to last for at least 90 days

Location note: Although this role will be work from home, you must live within a 90-minute commute of Wipro/Client’s office locations in Atlanta, GA, Tampa, FL, Austin, TX or Dallas, TX to facilitate training, corporate services and other in-person requirements of the role.

Position Summary:

The Customer Care Associate serves as the initial point of contact for our valued customers. In this role, you will be responsible for providing exceptional customer experience by actively listening, assessing customer needs and concerns, and delivering effective solutions that ensure a high level of customer satisfaction. This includes providing comprehensive customer support, addressing inquiries and resolving issues with professionalism and efficiency, and fostering positive customer relationships.

Additional Job Duties:

• Ensure adherence to established claims processing guidelines, benefit structures, system protocols, and carrier requirements during claims adjudication.
• Proactively identify and escalate problem claims to the relevant internal departments or external stakeholders, including insurers, providers, and agents, and diligently follow up to achieve prompt resolution.
• Serve as a primary point of contact for incoming calls, demonstrating exceptional customer service skills and professionalism.
• Follow client and plan claims processing guidelines, benefit structures, claims processing system procedures and carrier guidelines.
• Maintain comprehensive and accurate documentation within the claims system for all processing activities and outcomes.
• Maintain a high level of productivity and accuracy to consistently achieve or surpass quality and production benchmarks.
• Expedites escalations to appropriate department and performs routine follow-up until resolved. May include some follow-up to insurers, providers and agents.
• Analyzing claim payment and explaining this to callers needing assistance with understanding their benefits.
• Document required information into the appropriate documentation systems.

Requirements:

• HS Diploma or GED
• Prior healthcare call center experience, customer service experience, claims experience or inbound and outbound calls customer service experience required
• Must have analytical/problem solving capabilities

Preferences:

• Prior health care experience
• Knowledge of Medical terminology, CPT codes and ICD 10 diagnosis codes

Mandatory skills: Customer Service

Expected annual salary for this role is $35,000- $39,000/yr.

Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options.

Reiterate: join a modern Wipro. We are building an end-to-end digital transformation partner with bold ambitions. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.

Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news

Register >

Join Us

Explore open roles that match your interests and skills

Search Jobs >

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [e-mail]. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Links:

• Wipro.com
• Explore All Jobs
• Privacy policy
• Terms of use
• Fraud Awareness
• Wipro Locations
• Cookie Consent Manager

2025 Wipro Limited