Customer Care Associate

Repeat Business Systems, Inc.; Town of Westmoreland (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Repeat Business Systems, Inc. is seeking a Customer Care Representative in New York to handle customer phone calls and emails, focusing on entering service calls and submitting sales orders.

You will promptly enter data, confirm details with customers, and log all interactions to support accurate order processing. In this role you will track shipments, resolve order issues with empathy, and serve as back-up for administrative duties.

Qualifications

• High School Diploma or GED.
• Experience in Customer Service.
• Proficient in using Computers for Data Entry and Management.
• Familiarity with Phone Systems.

Responsibilities

• Take supply orders from customers.
• Prepare supply quotes for customers.
• Take service calls from customers.
• Track shipments, research and solve issues with customer orders.
• Trouble shoot with customer over the phone on service call issues
• Assist Administration Team with side tasks/duties

Skills

Customer service experience

Data entry

Phone systems

Computer literacy

Education

High School Diploma or GED

Job description

• Location 4919 NY-233,Westmoreland, NY, 13490,United States
• Base Pay $20.00 / Hour

Contact information

• Phone [phone]
• Email [e-mail]

Description

The Customer Care Representative will manage and answer customer phone calls and emails, with a focus on entering service calls and submitting sales orders. They will be expected to assist the customer and resolve any issues in a timely and efficient manner while showing empathy and understanding. The Customer Care Representative will also act as a back-up for side tasks or duties that the administrative team may need help with.

Tasks and Responsibilities

• Take supply orders from customers.
• Prepare supply quotes for customers.
• Take service calls from customers.
• Track shipments, research and solve issues with customer orders.
• Trouble shoot with customer over the phone on service call issues
• Assist Administration Team with side tasks/duties

Education and Experience

• High School Diploma or GED
• Experience in Customer Service
• Proficient in using Computers for Data Entry and Management
• Familiarity with Phone Systems

Job Qualities

• Dedicated to Customer Satisfaction
• Ability to work in a fast-paced environment