Customer Care Associate

Meritage Homes; Irvine (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Encouraging creativity and innovation

Strong benefits

Flexibility in work-life integration

Job summary

Meritage Homes is seeking a Customer Care Associate in Irvine, CA, responsible for supervising warranty-service work and ensuring compliance with building codes and quality standards. This role requires at least one year of construction experience and includes managing customer expectations and warranty claims efficiently. The successful candidate will engage daily with various stakeholders and should be knowledgeable in reading blueprints and industry standards.

Qualifications

• Must have at least 1 year of construction experience with supervisory duties.
• Ability to read and understand blueprints for quality control.
• Knowledge of homebuilding systems and codes is essential.

Responsibilities

• Supervise warranty-service work at multiple home sites.
• Ensure compliance with building codes and quality standards.
• Manage warranty claims and customer expectations.

Skills

Construction experience

Supervisory skills

Blueprint reading

Knowledge of building codes

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Degree in Construction Management

Tools

Hyphen software

Job description

Responsibilities

Meritage Homes is looking for a Customer Care Associate who will:

• Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
• On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise.
• Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
• Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner.
• Manage customer expectations during the construction process through the homeowner orientation.
• Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage assigned warranty claims in organized and methodical manner.
• Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
• Manage warranty reports to assure prompt-professional service to our homeowners.
• Interact with customers and interpret warranty claims vs. Meritage warranty manual.

Qualifications

• A high school diploma or equivalent is required. Course work or degree in Construction management preferred.
• At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
• Advanced training in one or more trades within residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
• Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
• Ability to operate an automobile, have a valid state driver's license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.

Benefits

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where every individual is considered a vital asset
• State of the art technology to provide an optimal working environmentA competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best