Customer Care Associate

Meritage Homes; Franklin (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Great Place to Work

Strong benefits

Career growth

Job summary

Meritage Homes in Franklin, TN is seeking a Customer Care Associate to supervise warranty-service work across multiple home sites and ensure building codes and Meritage quality standards are met. You will read blueprints, oversee subcontractors, coordinate inspections, and guide homeowners through the construction process while maintaining clear documentation and positive customer relations.

This role requires collaboration with various departments, strong attention to detail, and the ability to

Qualifications

• High school diploma or equivalent required.
• Construction experience with supervisory or oversight preferred.
• Advanced trades training preferred.
• Knowledge of homebuilding, construction systems, building codes, ROC.
• Ability to read blueprints and inspect construction elements.
• Proficient in Microsoft Word and Excel; Hyphen knowledge a plus.
• Valid driver’s license and auto insurance.

Responsibilities

• Supervise warranty-service work of laborers and sub-contractors at multiple home sites.
• Ensure codes and Meritage quality standards are met; resolve quality issues.
• Participate in AVID-Customer Satisfaction process.
• Assist with inspections and homeowner walk-throughs.
• Manage customer expectations during construction via homeowner orientation.
• Interact daily with departments, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage warranty claims and paperwork flow, updating reports and sign-offs.
• Ensure timely warranty reports to deliver prompt, professional service.
• Interpret warranty claims against the Meritage warranty manual.

Skills

Blueprint reading

Homebuilding knowledge

Building codes ROC knowledge

MS Word

MS Excel

Driver's license

Supervisory experience

Education

High School Diploma or equivalent

Construction management coursework/degree

Trades training in residential building

Job description

Responsibilities

Meritage Homes is looking for a Customer Care Associate who will:

• Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
• On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise.
• Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
• Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner.
• Manage customer expectations during the construction process through the homeowner orientation.
• Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage assigned warranty claims in organized and methodical manner.
• Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
• Manage warranty reports to assure prompt-professional service to our homeowners.
• Interact with customers and interpret warranty claims vs. Meritage warranty manual

#LI-KS1

Qualifications

• A high school diploma or equivalent is required. Course work or degree in Construction management preferred.
• At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
• Advanced training in one or more trades within residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
• Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
• Ability to operate an automobile, have a valid state driver's license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.

Overview

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.. Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row, and is currently ranked on Fortune's Best Workplaces listings in the categories of Construction, Women and Parents. Meritage has delivered over 200,000 homes in its 40-year history, and has a reputation for its distinctive style, quality construction, and award-winning customer experience. Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including:

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where every individual is considered a vital asset
• State of the art technology to provide an optimal working environment
• A competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best