Customer Care and Operations Manager

FS1 Recruitment Ltd; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Fully remote working arrangement.

Professional growth opportunities.

Dynamic work culture.

Health and wellness programs.

Job summary

FS1 Recruitment Ltd is seeking a Customer Care and Operations Manager for a permanent, fully remote position. The role focuses on leading the UK Customer Service and operations, driving efficiency, and continuous improvement across the operation to enhance customer experiences.

The ideal candidate will have proven leadership in customer service or CX, strong operations experience, and the ability to collaborate with external suppliers while managing multiple priorities in a fast-paced

Qualifications

• Proven experience leading a Customer Service or Customer Experience function.
• Strong operational and problem-solving skills with a hands-on approach.
• Experience working with external suppliers or third-party service providers.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage the UK Customer Service team, ensuring high levels of service to customers and Brand Partners.
• Oversee UK operational processes, including logistics, fulfilment, and returns, ensuring smooth operations and customer satisfaction.
• Manage the operational relationship with third-party logistics providers and other external suppliers.
• Identify and implement opportunities for process improvement, collaboration, and business performance enhancement.

Skills

Team leadership

Operations management

Supplier management

Stakeholder management

Prioritization & multi-tasking

Job description

Customer Care and Operations Manager

Location: Remote

Are you a proactive problem-solver with a passion for driving change and improving customer experiences? Our client is seeking a Customer Care and Operations Manager to join their team on a permanent basis. This role offers the opportunity to lead and optimise the UK Customer Service and operational functions, ensuring a seamless experience for customers while driving efficiency and continuous improvement across the wider operation.

Key Duties and Responsibilities

• Lead and manage the UK Customer Service team, ensuring high levels of service to customers and Brand Partners.
• Oversee UK operational processes, including logistics, fulfilment, and returns, ensuring smooth operations and customer satisfaction.
• Manage the operational relationship with third-party logistics providers and other external suppliers.
• Identify and implement opportunities for process improvement, collaboration, and business performance enhancement.

Skills and Experience

• Proven experience managing a Customer Service or Customer Experience function.
• Strong operational and problem-solving skills with a hands‑on approach.
• Experience working with external suppliers or third-party service providers.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Company Benefits

• Fully remote working arrangement.
• Professional growth and development opportunities.
• Dynamic and supportive work culture.
• Comprehensive health and wellness programs.