Customer Care & Analytics Associate

Mindlance, Inc.; Oakbrook Terrace (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

A national recruiting firm is seeking a Business Analyst I in Oakbrook Terrace, IL. The ideal candidate will possess strong analytical skills and prior experience with Microsoft Excel, including formulas and pivot tables. Responsibilities include analyzing data, communicating with different business units, and managing customer inquiries related to smart meters. This role requires 4-5+ years of experience and the ability to work independently, making it essential for candidates to be tech-savvy and customer-focused.

Qualifications

• 4-5+ years of experience required.
• Experience in the gas and electric industry is a plus.

Responsibilities

• Analyze data using Microsoft Excel formulas and pivot tables.
• Communicate effectively with various business areas.
• Independently handle work challenges.

Skills

Analytical skills

Microsoft Excel

Communication

Tech-savvy

Customer experience

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Job Title: Business Analyst I

Location : Oakbrook Terrace, IL

Duration: 12 Months

Job Responsibilities:

• Requires analytical skills, prior Microsoft Excel experience with formulas and pivot tables.
• Contractor will communicate verbally and written with other areas of the business
• Contractor should generally be tech savvy and able to pick up on new software systems quickly
• 4-5+ years of experience required.
• Gas and electric industry experience a plus
• Contractor must be able to work independently and handle work challenges effectively

Position Requirements: Customer experience required. Primary duties would include administrative task related to auditing of CSR calls and work. Additional duties may include over the phone interaction with customers related to smart meter inquiries.

Additional Information

Thanks & Regards’

________________________________________________________________________ ___

Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : 732 504 6695

All your information will be kept confidential according to EEO guidelines.

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