Customer Care Analyst

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Care Analyst to deliver exceptional service remotely. This role involves managing inbound customer calls in a high-volume environment, providing support with empathy, and meeting productivity targets. Ideal candidates will have experience in customer service, especially within the insurance or healthcare industries, and possess strong communication skills.

Qualifications

• Familiarity with the insurance or healthcare industry is a plus.
• Ability to work remotely with a high-speed internet connection.
• Willingness to engage on-camera in team huddles.

Responsibilities

• Handle back-to-back inbound calls in a high-volume contact center.
• Support customers, de-escalating concerns effectively.
• Manage multiple systems while resolving inquiries.

Skills

Empathy

Professionalism

Conflict Resolution

Education

Experience in customer service or contact center environment

Job description

A company is looking for a Customer Care Analyst to provide exceptional service in a remote environment.

Key Responsibilities

• Handle back-to-back inbound calls in a high-volume contact center, addressing complex or sensitive situations
• Support customers with empathy and professionalism, de-escalating concerns and ensuring positive outcomes
• Manage multiple systems while resolving inquiries and meeting productivity and quality goals

Required Qualifications, Training, and Education

• Experience in a customer service or contact center environment is preferred
• Ability to work remotely with a high-speed internet connection
• Familiarity with the insurance or healthcare industry is a plus
• Basic understanding of life and health insurance products and terminology is advantageous
• Willingness to actively participate in team huddles and engage on-camera