Customer Care Agent (Remote in CA, CO, and TX)

GotPhoto.com | fotograf.de; Fort Worth (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Customer Care Agent to enhance customer satisfaction by providing exceptional support. This role involves engaging with clients to resolve technical issues and ensuring they maximize the use of our platform. Join a dedicated team that values collaboration and offers a flexible work environment, allowing you to thrive in your career while making a difference in the photography industry. With generous leave policies and a commitment to professional development, this position is perfect for those looking to grow in a supportive and dynamic setting.

Benefits

Flexible hybrid work model

Generous leave policy

Paid medical and parental leave

Subsidized fitness memberships

Annual learning budget of $500

Qualifications

• At least 1 year of experience in customer service or support.
• Familiarity using technical documentation to navigate platforms.

Responsibilities

• Responding to customer inquiries via phone and email.
• Troubleshooting technical issues and escalating complex problems.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

CRM System Management

Job description

Customer Care Agent (Remote in CA, CO, and TX)

Join to apply for the Customer Care Agent (Remote in CA, CO, and TX) role at GotPhoto.com | fotograf.de

Pay Range

This range is provided by GotPhoto.com | fotograf.de. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $20.00/hr - $20.00/hr

About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry. GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Since 2012, our journey has been filled with entrepreneurial spirit, witnessing countless success stories that prove our sustainable and profitable business model. We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role

Your mission: GotPhoto is looking for an enthusiastic Customer Care Agent to join our Customer Development Team remotely from California, Colorado, or Texas. Your role will be to ensure our customers get the best out of our solution by engaging with them via phone or email and resolving complex technical issues effectively. As we grow, this role will act as the first point of contact for our clients, providing excellent guidance and support. More about our customer care philosophy can be found here.

Responsibilities

• Responding to customer inquiries and resolving issues promptly and courteously via phone and email.
• Providing accurate information about our platform and its features.
• Troubleshooting technical issues and escalating complex problems to the appropriate departments.
• Maintaining detailed records of customer interactions and transactions using our CRM system.
• Supporting the improvement of our Customer Development operations.

We are looking for:

• At least 1 year of experience in customer service or support, with familiarity using technical documentation to navigate platforms and processes.
• At least 6 months of experience troubleshooting hardware or software remotely.
• Ability to quickly grasp and explain new technologies, product updates, and systems to end users.
• Experience communicating customer issues to internal teams.
• Excellent verbal and written communication skills.

The Perks

• Collaborative and open work environment with bi-annual reviews and a strong feedback culture.
• Flexible hybrid work model, with teams distributed across the US and a meeting hub in Atlanta.
• Work from almost anywhere, with up to 40 days outside the USA allowed.
• Generous leave policy, including flexible sick leave.
• Paid medical, parental leave, and subsidized fitness memberships.
• Annual learning budget of $500, potentially increased to $1,000.

Research shows that candidates from underrepresented backgrounds may refrain from applying if they feel they don’t meet all qualifications. We strongly encourage you to apply if you’re interested. We are committed to equal opportunities and welcome applications from all members of society regardless of age, sex, disability, sexual orientation, race, religion, or belief.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Internet Publishing

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