Customer Care Agent

Abovelending; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Above Lending is seeking a customer service representative to assist customers with inquiries, payments, and account changes by phone or email. The role emphasizes excellent listening and communication to resolve issues quickly and accurately.

Two+ years in financial services and contact center experience are preferred. Proficiency with Talkdesk, Zendesk, LoanPro, and office tools will help you succeed in a fast-paced environment.

Qualifications

• 2+ years in financial services customer support or call center.
• Experience handling inquiries, payments, and account changes via phone or email.
• Strong listening and communication skills with attention to accuracy.

Responsibilities

• Assist customers with inquiries, account navigation, payments, and changes via phone or email.
• Provide exceptional service by listening and addressing concerns promptly.
• Resolve issues using critical thinking and adapt to fast-paced priorities.
• Enter data accurately and maintain up-to-date customer information.
• Collaborate with teammates and other departments to improve processes.
• Meet service level agreements and contribute to company goals.

Skills

Customer service

Communication skills

Multitasking

Data entry

Problem solving

Team collaboration

Adaptability

Tools

Talkdesk

Zendesk

LoanPro

GDS

Microsoft Office

Google Suite

Job description

Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. Through customized lending solutions, competitive rates, and personalized support, our mission is to simplify the lending process and help our clients achieve financial well-being. We are committed to making credit more affordable and accessible; backed by a culture grounded in compliance and ethics, and technology built around the people we serve.

We are growing quickly, and we are looking for new collaborators to help us reach the next level. If you want to join a forward-thinking, rapidly growing organization where helping people is the number one goal, we want to hear from you.

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
• Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
• Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
• Multitask efficiently and adapt to changing priorities in a fast-paced environment.
• Perform data entry tasks accurately and efficiently to update customer information and account details.
• Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
• Manage time effectively to meet service level agreements and maintain high-quality customer support.
• Collaborate with team members and other departments to resolve complex customer issues and improve processes.
• Drive company goals and objectives in every customer interaction.
• Excellent listening and understanding skills to comprehend customer needs and concerns.
• Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.
• Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.
• Proficient data entry skills with high accuracy and attention to detail.
• Excellent time management skills to prioritize tasks and meet deadlines.
• Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.
• Two (2) or more years of experience in the financial services industry preferred.
• Two (2) or more years of experience working in a contact center environment is preferred.

Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.

Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Above Lending is an equal opportunity Employer*

Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.