Customer Care Advocates - US

BroadPath Healthcare Solutions; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare solutions company is seeking a Bilingual Outbound Medicaid Sales Coordinator to work from home. The role requires bilingual proficiency in English and Spanish and involves conducting outbound calls to educate potential Medicaid members on benefits and enrollment. Candidates should have sales experience and excellent communication skills. This position offers paid training and a supportive work environment.

Benefits

Paid training

Opportunity to train and work from home

Laptop and USB headset provided

Qualifications

• Minimum 1 year of experience in sales, scheduling, or retention.
• Strong focus on objection handling.
• Ability to remain calm under pressure.

Responsibilities

• Conduct outbound calls to potential Medicaid members.
• Educate members on benefits and enrollment.
• Meet performance metrics including call volume and resolution.

Skills

Bilingual proficiency in English and Spanish

Sales experience

Analytical skills

Communication skills

Tools

CRM systems

Job description

Overview

BroadPath is a company that thrives on fostering personal growth and professional excellence. We are currently seeking qualified and passionate individuals to join our team as a Bilingual Outbound Medicaid Sales Coordinator to work from home. Bilingual proficiency in English and Spanish is required. Our Bilingual Outbound Medicaid Sales Coordinators will be results-driven, personable individuals with a passion for delivering exceptional customer experience.

Compensation Highlights

• Base Pay: $17.00 per hour
• Bonus Pay: up to $1.50 per hour, based on meeting specific performance and attendance metrics in production (to be discussed in training)
• Pay Frequency: Weekly

Schedule Highlights

• Training Schedule: 4 days, Monday-Friday, 9:00 AM - 5:00 PM EST
• Production Schedule: Monday-Friday, 9:00 AM - 8:00 PM EST, Saturdays 9:00 AM - 5:30 PM EST

Responsibilities

• Must be bilingual (English/Spanish)
• Take a consultative approach when engaging with members
• Demonstrate a high level of self-motivation and initiative
• Conduct outbound calls to individuals who may qualify for Medicaid, following approved scripts and compliance guidelines
• Verify eligibility requirements by gathering demographic, household, and income information from members
• Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines
• Assist with applications by walking members through the process or directing them to appropriate resources
• Update and maintain records in CRM or eligibility systems with accurate, timely, and complete information
• Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams
• Ensure compliance with HIPAA and state/federal regulations during all interactions
• Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations
• Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets
• Be receptive to feedback for continuous improvement
• Document and report member DNC and program opt-out requests

Qualifications

• Minimum 1 year of experience in sales, scheduling, or retention, with a strong focus on objection handling

Preferred Qualifications

• Must have strong analytical skills for problem-solving and decision-making
• Remains calm under pressure, ensuring a positive member interaction
• Excellent communication skills to effectively interact with members and team members

Perks and Benefits

• Paid training
• Opportunity to train and work from home
• Laptop and usb headset provided for the duration of the assignment (you will provide monitor, keyboard, and mouse)

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!