Customer Care Advocate - RI

Hays; Warwick (RI); Remote; Full time

Job summary

Join a leading insurance provider as a Senior Customer Service Representative, where you’ll deliver exceptional customer service for inquiries regarding dental insurance. The position offers flexible shifts post-training and the opportunity to work from home. A supportive work environment awaits, with comprehensive enrollment benefits.

Benefits

Medical, dental, vision insurance

401K and life insurance ($20,000 benefit)

Weekly pay and consistent hours

Access to resume tips and interview prep

Qualifications

• 1-2 years call center experience preferred.
• Ability to articulate ideas clearly.
• Demonstrated ability to manage high pressure.

Responsibilities

• Handle inbound customer inquiries via phone and email.
• Research and respond to requests about insurance policies.
• Support special campaigns and maintain customer relationships.

Skills

Listening

Organizational Skills

Problem Solving

Multi-tasking

Teamwork

Analytical Skills

Education

High School Diploma

Job description

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This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Candidate must be located within 50 miles of Warwick, RI

8am - 5pm EST - Mon – Fri – in office

9/2/2025 - 9/29/2025 for initial in office training

9/30/2025 - 10/13/2025 in office nesting period

Shifts post training will vary between 8am - 11pm EST Mon - Fri

Post training location is remote.

Pay:

Max pay rate: $20 per hour

Type:

Contract (Full-time hours), Monday–Friday, 8 AM to 11 PM (flexible shifts based on business needs)

Start Date:

9/2/2025

About the Job

Join a leading insurance provider as a Senior Customer Service Representative supporting the Dental Global Customer Solutions (GCS) team. In this role, you’ll handle inbound customer inquiries via phone and email, resolve issues with empathy, and ensure every customer interaction is exceptional.

Your New Customer Service Job:

• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations
• Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans
• Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing
• Efficiently access multiple electronic systems and LAN/PC to provide complete response
• Work at all times to enhance and strengthen the relationship between the customer and MetLife
• Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills

What You’ll Need to Succeed:

• 1-2 years call center experience preferred (general customer service experience can also be considered)
• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Strong ability to multi-task
• Demonstrated ability to manage high pressured environments
• Ability to “think out of the box” to generate innovative process improvements
• Strong solid math and analytical skills
• Ability to work various shifts within hours of operation
• Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred

What You’ll Get in Return:

• Opportunity to enroll in full medical, dental, vision, 401K, and life insurance ($20,000 benefit)
• Ability to work from the comfort of your own home once training and nesting has been completed
• Weekly pay and consistent hours
• Supportive recruiter guidance throughout the hiring process
• Access to resume tips, interview prep, and career coaching

What to Do Now:

If you're interested, apply now—we’re hiring fast!

At Hays, we’re more than recruiters—we’re career partners. If this role isn’t right for you, visit hays.com for more opportunities.

Additional Info:

• Must be legally authorized to work in the U.S. (no sponsorship available)
• Drug testing may be required
• ADA accommodations available upon request

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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