Customer Care Accounts Receivable Representative

Southern-Glazer-S-Wine-; Tampa (FL); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental plan

Vision plan

401(k) plan

Tuition assistance

Wellness program

Parental leave

Vacation accrual

Paid sick leave

Job summary

Southern Glazer’s Wine and Spirits in Tampa, FL seeks a Customer Care Accounts Receivable Representative to support the back office, assist with order processing, and respond to customer inquiries. The role begins with a 60‑day in‑office training, then becomes hybrid (3 days remote, 2 days in-office) to meet business needs.

You will work with Sales Teams, NCC, and A/R staff to resolve invoices, credits, and collection steps while ensuring compliance with GAAP and company policies.

Qualifications

• High school diploma or equivalent plus 1 year of experience.
• Knowledge with GAAP, federal regulatory guidelines, and organizational objectives.
• Proficiency using Microsoft Excel for pivot tables, charts, and formulas.

Responsibilities

• Assist specific customers in the division with back-office processes (accounts receivable, order processing, customer service).
• Resolve customer issues by timely communications and responses.
• Research accounts and communicate reasons for open invoices, short pays, and open credits.
• Follow up on collections and coordinate with NCC Accounts Receivable.
• Work with customers, Salesforce, and NCC Accounts Receivable to complete paperwork.
• Provide invoice copies and handle general order inquiries.

Skills

GAAP knowledge

Excel proficiency

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

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Job Title: Customer Care Accounts Receivable Representative

Job ID: 43137

Location: Tampa, FL, US, 33619

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Compensation begins at $18/hr, after 6 months there is a $1 increase to $19/hr, then every 6 month a $.50 increase until reaching $22/hr – increases all performance based.

Southern Glazer’s is proud of its well‑earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

• comprehensive medical and prescription drug coverage
• dental and vision plans
• tax‑saving Flexible Spending Accounts
• disability coverage
• life insurance plans
• a 401(k) plan
• tuition assistance
• a wellness program
• parental leave
• vacation accrual
• paid sick leave

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

The training period is in office full time (60 days). After this period, this is a hybrid role which consists of working remotely (3 days) and in our office (2 days) each week - this is subject to business needs.

Overview

The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. Assists customer with placing product orders.

Primary Responsibilities

• Assist specific customers in the division with key back‑office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back‑office resources who will be performing similar functions
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
• Answer questions for accounts involved in the accounts receivable process
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
• Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
• Work with customers, Salesforce, and National Call Center (NCC)Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
• Assist with research of any missing invoices
• Maintain effective and consistent communication with Sales Teamsand employees atNCC
• Answer general Sales Teamquestions and resolve issues related to A/R
• Provide invoice copies and other document or information requests
• Process incoming orders from customers
• Answer general order inquiries, providing first level support, and minimizing call transfers
• Stay abreast of state‑specific alcoholic beverage laws and state listings laws
• Responsible for Accounts Receivabl functions on all accounts as well as answering inbound phone calls and processing inbound cases
• Perform other job‑related duties as assigned

Minimum Qualifications

• High school diploma or equivalency plus 1 year of experience
• Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affordative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]