Customer Business Specialist

Heilind Electronics; Highland Heights (OH); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Heilind Electronics is seeking a Customer Business Specialist to grow sales in assigned accounts, cultivate new customers, and uncover opportunities within OEM and contract manufacturing partners. You will collaborate with Field Sales, Inside Sales Manager, and other departments to build relationships, leverage CRM tools, and provide outstanding service.

Proactive communication and data-driven strategies are essential. This role requires U.S.

Competenze

• Bachelor's degree from a four-year College or university or an equivalent combination in education and experience would be an asset.
• Minimum 2 years of sales/marketing experience; preferably in electronic component distribution or a closely related field.
• Industry experience is strongly preferred.
• U.S. Person under ITAR requirements.

Mansioni

• Work with Field Sales Representatives to increase business at assigned accounts.
• Identify, profile, qualify and quantify key growth markets and accounts.
• Develop solid working relationships with key contacts within assigned customers.
• Provide high levels of customer service through phone calls, emails, letters, and faxes.
• Develop and execute effective quoting strategies for assigned customers.
• Provide regular backup support for other Inside Sales team members.

Conoscenze

Relationship building

CRM tools

Microsoft Office

Communication skills

Account management

Formazione

Bachelor's degree

2+ years sales/marketing experience

Strumenti

CRM software

Descrizione del lavoro

The major objective for this position is to increase sales in your assigned territory through growing existing customer accounts, cultivating new accounts, and creating new business opportunities. You will be in a thriving environment handling established OEM and contract manufacturing (CM) accounts. Your goal is to take Heilind, its franchised lines, and services deeper into the accounts and be the indispensable and trusted go-to source.

A strong predictor of success for a Customer Business Specialist is the ability to build relationships. You are the quarterback as you collaborate with the field support team and other key departments to build solid relationships with our customers and suppliers built on Heilind's performance, trust, and innovation. Utilize all the resources, services and personnel that are at your disposal to make you and Heilind indispensable to the customer.

Performance Objectives

• Before you start the journey, it's important that you have the road map. Within the first 2 weeks, take the initiative to meet with your branch leadership to understand the Company vision, key Company objectives and most important your individual objectives & expectations.
• Within the first 30 ... Learn, with the help of your Inside Sales Manager the structure of Heilind and how to work within this structure. Learn the system tools so you can perform all tasks related to your job.
• Within the first 60 ... Proactively introduce yourself to all your accounts. Meet with your Field Sales Team to review your top 20 accounts and discuss engagement & opportunities. Reach a high level of comfort with our CRM and Sales tools.
• Within 90 .. Proactively introduce yourself to our top 10 Supplier Reps. Discuss your assigned accounts how you can work together with them to grow Heilind's business. All assigned training modules should be complete at this time.
• Within the first 6 months ... You will be at the point of regular meetings with your Field Sales team members and Inside Sales Manager, sharing account information, developing, and executing strategies to pursue opportunities and grow Heilind's business. Identify 5 new customers with growth potential. Profile existing accounts, identifying $100,000 of new opportunities that Heilind Mil-Aero doesn't currently enjoy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties as assigned.

• Work with and support Field Sales Representatives to increase business at assigned accounts.
• Identify, profile, qualify and quantify key growth markets and accounts.
• Develop solid working relationships with key contacts within assigned customers.
• Provide high levels of customer service through phone calls, emails, letters, and faxes.
• Develop and execute effective quoting strategies for assigned customers.
• Provide regular backup support for other Inside Sales team members.

Education/Experience

• Bachelor's degree (B.A.) from a four-year College or university or an equivalent combination in education and experience would be an asset.
• Minimum 2 years of sales/marketing experience; preferably in electronic component distribution or a closely related field.
• Industry experience is strongly preferred.

Skills And Requirements

• U.S. Person (ITAR This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee)
• Must be able to report to assigned office location, (Lumberton, NJ) office during scheduled in-office workdays.
• To perform this Customer Business Specialist job successfully, an individual must have knowledge of Microsoft Suite, including Word, Excel, and Outlook.
• Strong interpersonal and communications skills, both verbal and written.
• Proven track record of growing business through successful long-term relationships with key customers and core suppliers.
• Must be proactive, organized and detail oriented.
• Data entry skills a plus.
• Ability to handle multiple tasks and projects simultaneously while working in a fast-paced environment.

Physical Requirements

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Working Conditions

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled