Customer Billing Specialist

Trustwave; United States; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with employer matching

Paid time off

Flexible spending accounts

Professional development opportunities

Job summary

LevelBlue seeks a Customer Billing Specialist to join our security services team in the United States. You will review orders, ensure contract terms align across documents, and manage monthly invoicing to clients with accuracy and timeliness.

The role requires 3–5 years in billing or order support, strong communication, and experience in CRM/ERP systems. Flexible work options are available with a focus on delivering reliable service and business continuity.

Qualifications

• 3–5 years of order/contract support and billing experience, especially recurring or professional services.
• Strong written and verbal communication and a commitment to customer service.
• High accuracy and attention to detail in financial processes.
• Experience with Salesforce, NetSuite or similar CRM/ERP systems.

Responsibilities

• Review orders for proper governing documentation and Terms and Conditions.
• Ensure consistency between Quotes, POs, and Statements of Work/ MSAs.
• Handle monthly invoicing and service credits for assigned services.
• Assist Accounts Receivable with cash application and collections as needed.

Skills

Billing and invoicing

Customer service

Attention to detail

Communication skills

Independent work

Team collaboration

Education

Bachelor's degree in Accounting or Finance

Tools

Salesforce

NetSuite

Excel

Job description

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

Job Summary

We are continuing to expand our team and are looking for a Customer Billing Specialist to join some of the industry’s brightest minds that are dedicated to providing our customers and partners with security value and outcomes.

Primary Responsibilities

• Review all Closed opportunities ensuring we have proper governing documentation and accepted Terms and Conditions
• Validate that all terms and conditions are consistent between the Quote, Customer Purchase Order, and Statements of Work / MSA / MTC.
• Insert additional Terms and Conditions into Order Contract as needed
• Review and approve all order opportunities for fulfillment
• Partner with delivery teams to validate service delivery dates to bill per the terms and conditions of the governing contract.
• Responsible for managing all order changes as required
• Ensure accounts are set up properly among the various systems to align with the billing procedures
• Ensure all account documentation is properly in place prior to billing commencement
• Complete all monthly invoicing of assigned services including delivery to clients
• Process Service Credits
• Assist Accounts Receivable with cash application and collections activities
• Assist with financial audits
• Build excellent relationships with customers and various departments within the Company
• Respond to contract and order related inquiries from customers and other departments
• Test all system upgrades, enhancements, and break fixes
• Cross train on the various functions and responsibilities within the team to assist with workload balance in peak time, as needed, and to serve as backups to each other.
• Ensure all processes are scalable and efficient and improve where needed

Required Skills and Experience

• 3 to 5 years of relevant order/contract support and billing experience, with preference in monthly recurring or professional services billing cycles
• Excellent verbal and written communication skills and commitment to excellent customer service and collaboration with people
• High degree of accuracy and attention to detail
• Salesforce or other Customer Relationship Management (CRM) system experience
• NetSuite or other ERP system experience
• Proficiency in Microsoft Suite products – advanced Excel knowledge required
• Ability to work independently in a fast-paced environment and multi-task

Desired Skills and Experience

• Experience in software or technology company is highly desirable
• Experience with channel partners and/or value-added resellers relationships is a plus
• Experience with international customers in foreign currencies is a plus

Education

Bachelor's Degree with a concentration in Accounting or Finance preferred, but not required

Physical Demands

General office environment. May require long periods sitting and viewing a computer monitor. No special physical demands required.

Why Join LevelBlue?

At LevelBlue, you’re not just an employee—you’re part of a team making a real difference in the world of cybersecurity. We foster a culture of innovation and creativity where your contributions are valued, and you’ll have the support and resources to grow and thrive.

Benefits and Perks

• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer matching.
• Generous paid time off and holidays.
• Flexible spending accounts and health savings accounts.
• Employee assistance programs.
• Training and development opportunities.
• Adoption assistance program.

This role is open to candidates legally authorized to work in the United States.

At LevelBlue, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.