Customer & Associate Relations Manager

Seasons Kosher Supermarket; Town of Lawrence (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Paid Time Off (PTO)

Free Life and AD&D Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Flexible Spending Accounts (FSAs)

Supplemental Insurance

Job summary

A leading kosher supermarket chain in New York seeks a professional to handle customer and associate relations. The role includes resolving concerns, promoting teamwork, and improving customer experiences. Candidates should have 5+ years of experience in the Food/Retail Industry or HR. The position offers various benefits including health and dental insurance, paid time off, and more.

Qualifications

• 5+ years in Food/Retail Industry, Human Resources, or Customer Service Management.
• Ability to maintain confidentiality and professionalism.
• Genuine commitment to excellent customer experiences.

Responsibilities

• Serve as the main contact for customer and associate concerns.
• Promote a positive work environment.
• Assist with employee relations matters.
• Investigate complaints and document findings.
• Monitor customer feedback trends.

Skills

Interpersonal skills

Problem-solving abilities

Organizational skills

Communication skills

Tools

Microsoft Office Suite

Job description

Overview

Seasons Supermarkets is one of the largest kosher supermarket chains in the nation. At present, there are eight Seasons locations across the Tri-State area with plans to expand. Seasons offers its customers a full-service kosher shopping experience where everyone, including its highly dedicated associates, is treated like family.

Responsibilities

• Serve as the main point of contact for escalated customer and associate concerns, ensuring timely and professional resolutions


• Promote a positive work environment by encouraging teamwork, respect, and open communication among associates and management


• Assist department managers with employee relations matters such as performance discussions, coaching, and corrective actions


• Investigate employee and customer complaints, document findings, and make recommendations for appropriate outcomes


• Monitor customer feedback trends to identify areas of improvement and develop strategies for enhancing the shopping experience


• Partner with the HR Department and store leadership to ensure compliance with company policies and employment regulations


• Support employee engagement initiatives, including recognition programs, communication updates, and training efforts


• Prepare reports summarizing trends in employee relations and customer feedback for management review


• Assist in planning and implementing programs that promote a culture of professionalism, accountability, and service excellence


• Uphold company values and ensure that both customers and associates are treated with fairness, respect, and care

Requirements

• At least 5 years of experience in Food / Retail Industry, Human Resources, Employee Relations, or Customer Service Management


• Strong interpersonal and communication skills with the ability to build trust and resolve conflicts effectively


• Excellent problem-solving abilities and sound judgment in handling sensitive issues


• Ability to maintain confidentiality and act with professionalism at all times


• A genuine commitment to delivering excellent customer and associate experiences


• Strong organizational skills and attention to detail


• Experience in a retail, grocery, or hospitality environment preferred


• Proficiency in Microsoft Office Suite and familiarity with HR or customer service systems

Benefits

• Health Insurance


• Dental & Vision Insurance


• Paid Time Off (PTO)


• Free 100K Life and AD&D Insurance


• Short-Term Disability Insurance


• Long-Term Disability Insurance


• Flexible Spending Accounts (FSAs)


• Supplemental Insurance