Customer Associate, GEOLYTIX

SLA; United States; On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Flexible hybrid/remote options

Office locations: Leeds & London

Professional development support

Job summary

Geolytix seeks a Customer Associate to support Consultants on large client accounts and progressively own smaller projects. You’ll configure MAPP, deliver training, and ensure QA and alignment with client needs.

Based in the UK with right to work, you’ll collaborate across diverse teams, contribute to location planning insights, and handle multiple deadlines in a flexible, hybrid setup.

Qualifications

• 1–2 years of experience managing projects or supporting client accounts.
• Sharp eye for detail and strong QA/testing mindset.
• Able to manage smaller projects independently and grow into larger accounts.
• Strong written and verbal communication, with ability to explain technical tools to non-technical users.

Responsibilities

• Lead and manage smaller projects from kickoff to final delivery.
• Serve as day-to-day point of contact for clients and capture client voice in meetings.
• Configure and deliver the MAPP platform and train users to maximize adoption.
• Take ownership of thorough QA reviews before delivery to clients.
• Translate client needs into clear briefs for internal teams.
• Support Location Planning with market research and estate reviews.

Skills

Excel proficiency

Strong communication

Detail-oriented

Independent project work

Tools

Asana

PowerPoint

Job description

Our Customer Associates play a vital role in ensuring projects are managed smoothly and all customer
requirements are met. Acting as a foundational pillar of the Customer Team, you will support our
Consultants on large, complex client accounts, while progressively taking independent ownership of
smaller projects and accounts.

This is a dynamic role where you will wear multiple hats depending on the project. On some projects,
your focus will be championing MAPP (our web GIS platform) – acting as the bridge between clients
and internal teams to ensure the tool is configured to their needs, running thorough QA checks before
launch, and empowering users through training. On other projects, you will shift focus toward
location planning support, working directly with data and insights to help clients shape their estate
strategies.

Key Responsibilities

• Project & Account Management: Internally lead and manage smaller projects from initial kick-off through to final delivery. Support Consultants on major accounts by handling day-to-day project tasks and coordinating requirements.
• Client Communication: Act as a reliable day-to-day point of contact for clients, delivering clear, engaging written and verbal communication while representing the voice of the client in internal meetings.
• MAPP Configuration & User Adoption: Manage the setup and client delivery of MAPP. Act as the primary champion for user engagement, providing clear training and support to ensure clients are getting the absolute most out of the platform.
• Quality Assurance (QA): Take hands-on ownership of thorough QA reviews for client outputs—ensuring everything is delivered to precise specifications before it reaches the customer.
• Requirements Briefing: Translate client needs into clear, actionable briefs for internal team members.
• Location Planning Support: Work alongside the Location Planning team to deliver key insights to clients. This includes conducting market research, sales analysis, reviewing existing estates, and contributing to store investment/divestment strategies.

About You

You’ll thrive in this role if you:

• Have 1–2 years of experience managing projects or supporting client accounts, ideally within a retail, analytics, tech, or consultancy environment.
• Have a sharp eye for detail and genuinely enjoy the process of testing, troubleshooting, and executing high-quality QA.
• Are comfortable managing smaller projects independently and are eager to learn how to handle larger, more complex client accounts over time.
• Are a strong communicator (both written and verbal) who can confidently explain technical tools to non-technical users and translate user needs back to developers.
• Are highly organised and comfortable managing multiple deadlines, tasks, and priorities simultaneously.
• Have a genuine interest in data, maps, and spatial analytics.
• Are proficient with Microsoft Excel and PowerPoint.
• Are based in the UK with the right to work here.

Bonus points if you:

• Have experience with project management tools like Asana.
• Are already familiar with geospatial, retail, or location planning concepts.

Why GEOLYTIX?

• We are an award-winning, fast-growing company that deeply values collaboration, innovation, and flexibility.
• Flexible working options including hybrid options, remote working, or part-time/family/friendly hours.
• Office spaces located in Leeds and Clerkenwell, London.
• A friendly and supportive team environment where we champion each other’s professional development.
• If you wish to pursue skills beyond your immediate core scope (such as coding, data creation, or technical design), we will actively support you in carving out your own path within Geolytix.

Applicants must have the right to work in the UK. We are unable to provide visa sponsorship for this position.