Customer Associate

Bloom USA; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Base salary + bonuses

Training and development

Career advancement

Team environment

Job summary

Bloom USA in Omaha, Nebraska is seeking a Customer Associate to join our team. We deliver positive in-store service experiences while helping our clients grow their customer base.

This role suits someone who enjoys working with people, solving problems, building relationships, and thriving in a collaborative, goal-oriented team. As a Customer Associate, you will assist customers with questions, explain pricing and options, maintain records, and support sales initiatives.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, approachable, customer-focused attitude.
• Willingness to learn new skills and adapt to changes.
• Strong teamwork, reliability, and a positive work ethic.
• Good organizational skills and attention to detail.
• The ability to communicate professionally with customers and colleagues.
• Interest in customer service, sales, or customer support.
• High school diploma or equivalent.
• Previous experience in customer service, retail, hospitality, sales, or another customer-facing role is welcome but not required.

Responsibilities

• Assist customers with questions, service requests, and basic troubleshooting.
• Respond to customer inquiries professionally and provide timely, helpful solutions.
• Explain pricing, service options, and applicable rates clearly and accurately.
• Maintain accurate customer information and sales records.
• Support customer acquisition and sales initiatives through direct customer engagement.
• Identify opportunities to recommend relevant products, services, or upgrades when appropriate.
• Build positive customer relationships through effective communication and attentive service.
• Collaborate with sales and customer service team members to meet shared goals.
• Attend team meetings, client meetings, and training sessions as needed.
• Provide general administrative support to help ensure smooth daily operations.

Skills

Verbal communication

Customer focus

Teamwork

Willingness to learn

Organizational skills

Attention to detail

Professional communication

Problem solving

Education

High school diploma or equivalent

Job description

Bloom is hiring a Customer Associate to join our team in Omaha, Nebraska. We work with customers to deliver positive in-store service experiences while helping our clients grow their customer base. We are looking for an enthusiastic, customer-focused Customer Associate to join our team. This opportunity is ideal for someone who enjoys working with people, solving problems, building relationships, and contributing to a collaborative, goal-oriented team. Previous customer service or sales experience is welcome, but it is not required. We provide training to help the right candidate develop the skills and knowledge needed to succeed.

As a Customer Associate at Bloom, your responsibilities will include:

Assist customers with questions, service requests, and basic troubleshooting.

Respond to customer inquiries professionally and provide timely, helpful solutions.

Explain pricing, service options, and applicable rates clearly and accurately.

Maintain accurate customer information, sales records, and account documentation.

Support customer acquisition and sales initiatives through direct customer engagement.

Identify opportunities to recommend relevant products, services, or upgrades when appropriate.

Build positive customer relationships through effective communication and attentive service.

Collaborate with sales and customer service team members to meet shared goals.

Attend team meetings, client meetings, and training sessions as needed.

Provide general administrative support to help ensure smooth daily operations.

Customer Associate Qualifications

We are looking for candidates who demonstrate the following qualities:

• Strong verbal communication and interpersonal skills.
• A friendly, approachable, and customer-focused attitude.
• A willingness to learn new skills and adapt to changing priorities.
• Strong teamwork, reliability, and a positive work ethic.
• Good organizational skills and attention to detail.
• The ability to communicate professionally with customers and colleagues.
• An interest in customer service, sales, or customer support
• Customer Associate Preferred Qualifications:
• High school diploma or equivalent.
• Previous experience in customer service, retail, hospitality, sales, or another customer-facing role.

What We Offer

Training and development: Learn the skills needed to succeed, with training provided for qualified candidates.

• Base salary + opportunities to earn bonuses based on the company's compensation plan and applicable performance criteria.
• Career advancement: Opportunities to develop professionally and pursue additional responsibilities as the business grows.
• Team environment: Work alongside colleagues in a collaborative, goal-oriented