Customer Associate

Hornet Imp & Exp Group; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Hornet Imp & Exp Group in Charlotte, NC is seeking a dependable Customer Associate to help lead field sales initiatives and deliver an excellent customer experience. This hands-on leadership role supports the Sales Manager with daily operations, supervises employees, processes sales, and ensures the team maintains high standards across each shift.

The right candidate will organize schedules, coach Account Executives, drive new customer enrollment, and help meet monthly sales goals while

Qualifications

• Experience in retail or supervisory roles.
• Strong organization and time-management skills.
• Reliable attendance and punctuality.
• Ability to supervise and coach other employees.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Support the Sales Manager with daily sales operations and team supervision.
• Lead, motivate, and provide direction to Account Executives during assigned shifts.
• Help organize employee schedules, shift coverage, breaks, and daily responsibilities.
• Maintain excellent timekeeping and punctuality, while holding team members accountable to attendance expectations.
• Delegate tasks effectively and ensure responsibilities are completed accurately and on time.
• Provide excellent customer service and professionally enroll new customer accounts.
• Communicate clearly with employees, customers, and management.
• Assist with field sales campaigns, reaching out to customers in targeted lead areas
• Monitor marketing materials to ensure they are up to date
• Help train and onboard new team members
• Ongoing customer acquisition
• Identify operational issues and communicate important updates to the Sales Manager
• Maintain company policies, procedures and safety standards
• Help set the pace with our field sales campaigns
• Help meet monthly sales goals
• Step into a leadership role

Skills

Leadership

Customer service

Time management

Communication

Organizational skills

Attendance

Supervisory experience

Education

High school diploma or equivalent

Job description

We are looking for a dependable, organized, and motivated Customer Associate to help lead our field sales initiatives and deliver an excellent customer experience.

This is a hands-on leadership position for someone who takes pride in being reliable, keeping operations organized, and setting a strong example for others. You will support the Sales Manager with daily operations while also supervising employees, processing sales, and ensuring the team maintains high standards throughout each shift.

Customer Associate Key Responsibilities

• Support the Sales Manager with daily sales operations and team supervision.
• Lead, motivate, and provide direction to Account Executives during assigned shifts.
• Help organize employee schedules, shift coverage, breaks, and daily responsibilities.
• Maintain excellent timekeeping and punctuality, while holding team members accountable to attendance expectations.
• Delegate tasks effectively and ensure responsibilities are completed accurately and on time.
• Provide excellent customer service and professionally enroll new customer accounts.
• Communicate clearly with employees, customers, and management.
• Assist with field sales campaigns, reaching out to customers in targeted lead areas
• Monitor marketing materials to ensure they are up to date
• Help train and onboard new team members
• Ongoing customer acquisition
• Identify operational issues and communicate important updates to the Sales Manager
• Maintain company policies, procedures and safety standards
• Help set the pace with our field sales campaigns
• Help meet monthly sales goals
• Step into a leadership role

Customer Associate Qualifications:

• Previous retail, customer service, supervisory, sales, or team leadership experience preferred.
• Strong organizational and time-management skills.
• Excellent attendance, punctuality, and timekeeping.
• Ability to confidently supervise, coach, and manage other employees.
• Excellent verbal communication and interpersonal skills.
• Dependable and comfortable accepting responsibility
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Professional, approachable, and able to lead by example.
• Strong attention to detail and ability to follow established procedures.
• Comfortable handling customer concerns and making decisions when management is not present.
• Able to engage customers in productive conversations to drive sales
• Availability to work a flexible schedule, which may include evenings, weekends, and holidays.

This position is an opportunity to take on meaningful leadership responsibility while continuing to develop your retail management skills. We value employees who are dependable, communicate well, support their teammates, and consistently maintain high standards.

If you are organized, reliable, confident leading others, and enjoy creating a positive experience for both customers and employees.