Customer Assistance Representative Sr Detroit Metro Airport

Enterprise Holdings; Detroit (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Assistance Representative, where you will provide exceptional service to customers at an airport location. This role involves assisting customers with their rental needs, answering inquiries, and performing essential administrative tasks. Enjoy a supportive work environment with full benefits, including health, vision, and dental coverage. If you are passionate about customer service and thrive in a dynamic setting, this opportunity is perfect for you!

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401K

Paid Time-Off

Qualifications

• 6 months of prior customer service or retail experience required.
• Must have a valid driver's license with a clean driving record.

Responsibilities

• Assist customers through face-to-face interaction and phone calls.
• Perform administrative tasks including billing support and accounts receivables.

Skills

Customer Service

Communication Skills

Administrative Support

Education

High School Diploma or G.E.D.

Job description

Enterprise is hiring for a Full Time Customer Assistance Representative. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers through face-to-face interaction.

• This position pays $15 / hour
• Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off
• Location: DTW Airport – 330 Lucas Dr. Detroit 48242 (Romulus area)

The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers, and deliver administrative support at our airport location.

• Answer incoming calls (reservations, rate quotes, general questions, customer resolutions, for other branches, insurance companies, dealerships, and repair shops)
• Understand and communicate rental terms and conditions, vehicle features, and other services
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Sell optional protection products, upgrades, fuel options, and other additional equipment
• Perform various administrative and basic accounting functions (research and billing support tasks, accounts receivables, process customer billings)
• Perform miscellaneous and job-related duties as assigned

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled

• Must be at least 18 years old
• Must have a high school diploma or G.E.D.
• Must have 6 months of prior customer service, retail, or administrative support experience
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be available to work the following schedule:
  • Sunday 10A-6P, Monday 10A-6P, Tuesday 10A-6P, Wednesday 10A-6P, Thursday 10A-6P