Customer and Product Training Instructor

Rolls-Royce; Indianapolis (IN); On-site; USD 84,000 - 137,000; Full time

Benefits offered by this job

Total rewards package

Discretionary bonus plan

Job summary

Rolls-Royce in Indianapolis, IN is seeking a Customer and Product Training Instructor to design, develop, and deliver product and service-learning solutions for customers and employees, serving as a Subject Matter Expert.

The role requires a degree with engine/operations experience or extensive training experience, US citizenship, ability to travel up to 50%, and eligibility for security clearance. This is an onsite role in Indianapolis with relocation not available.

Qualifications

• Associates or Bachelors degree with 4+ / 2+ years of gas turbine engines and/or operations experience, or 6+ years in training environment
• Must be a US Citizen and eligible for security clearance
• FAA A&P or equivalent licensure or acceptable alternatives with relevant aviation experience

Responsibilities

• Design and develop engaging learning materials meeting internal and customer needs
• Deliver high-quality product and service training, including in-person and remote sessions; travel up to 50%
• Collaborate with CFBU Technical and Commercial Managers to tailor learning programs
• Manage work packages and track progress against milestones using projectWorkbook tools
• Ensure learning activities adhere to Rolls-Royce training policies and continuously improve content
• Engage customers and employees to understand learning needs and drive performance improvements

Skills

Communication & presentation

Travel readiness

Security clearance eligibility

US Citizenship

Education

Associates degree

Bachelor's degree

6+ years training/aviation experience

Job description

Job Description

Job Title: Customer and Product Training Instructor

Working Pattern: Fulltime - Onsite

Working location: Indianapolis, IN

Relocation assistance is not available for this position

Why Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you’ll have the opportunity to create world-class power and propulsion solutions, pushing your problem-solving and ingenuity, to deliver real impact that puts safety first.

You’ll be given responsibility and the opportunity to grow in our high-performance culture. This is Infinite Potential. And it's your chance to really shine and contribute to one of the world's most recognized brands and a beacon for engineering excellence.

Position Summary

As a Rolls-Royce Customer & Product Training Instructor, your reputation for excellence will be the cornerstone of your success. You will play a pivotal role as a Subject Matter Expert (SME) in taking the lead in designing, developing, and delivering exceptional product and service-learning solutions for both customers and employees. You will play a pivotal role as a Subject Matter Expert (SME) in taking the lead in designing, developing, and delivering exceptional product and service-learning solutions for both customers and employees.

What You Will Be Doing

• Design & Development: Collaborate with the Customer and Product Training Team to design and develop engaging and impactful learning materials that meet the needs of both internal teams and external customers.
• Training Delivery: Deliver high-quality product and service training, ensuring that the content meets the technical specifications and adheres to Rolls-Royce standards. This includes facilitating training sessions, workshops, and seminars both in-person and remotely. Must be available for both international and domestic travel, up to 50% of the time.
• Stakeholder Collaboration: Work closely with Customer Facing Business Units (CFBU) Technical and Commercial Managers to understand and meet customer training needs, ensuring all customer requirements are addressed through tailored learning programs.
• Project Management: Manage work packages and ensure timely delivery against project milestones. Oversee the use of the project workbook tools to track progress, resolve issues, and coordinate resources for major projects and implementations.
• Quality Assurance: Ensure that all learning activities and content adhere to Rolls-Royce’s standard Customer and Product Training policies, programs, and tools. Continuously assess the effectiveness of training solutions and implement improvements where necessary.
• Customer & Employee Engagement: Foster strong relationships with both internal and external stakeholders, ensuring a clear understanding of their learning needs and providing solutions that drive performance improvement.

Basic Requirements

• An Associates degree and 4+ years of proven experience in gas turbine engines and/or operations, or
• A Bachelors degree and 2+ years of proven experience in gas turbine engines and/or operations, or
• In lieu of a degree; 6+ years proven experience in gas turbine engines and/or product and service training environment, preferably within a technical, operations, or engineering context
• Required to be a US Citizen
• Must be eligible to obtain and maintain security clearance
• FAA Certified Airframe and Power Plant (A&P) Certificate or equivalent recognized civil aviation authority International Licensure (e.g., EASA Part-66 B1/B2, Transport Canada AME license)
• Candidates may be considered without an FAA A&P Certificate or equivalent International Licensure if they meet one or more of the following:
• 4+ years of Military Aviation Maintenance Experience directly related to airframe and powerplant systems, or
• 5+ years of verifiable Civilian Aviation Experience with a Part 145 Repair Station, OEM, or major airline, performing equivalent duties under direct supervision of A&P mechanics or within an approved quality system, or
• Completion of a recognized aviation maintenance program (minimum 2-year Technical Degree or Vocational Training Diploma) with at least 3 years of on-the-job experience working under the supervision of an A&P or licensed engineer
• Excellent communication and presentation skills, with the ability to engage diverse audiences
• Capacity to handle equipment, tools, and materials with care while maintaining a high level of accuracy
• Ability to distinguish between colors accurately
• Capable of lifting heavy objects (up to 50 pounds) safely and efficiently

Preferred Requirements

• Strong knowledge of training methodologies and instructional design principles
• Relevant technical qualifications or experience within Rolls-Royce’s product offerings
• Previous Instructor experience in the aviation industry
• Project management experience, including working with cross-functional teams to deliver complex training projects
• Ability to adapt content to suit cultural, technical, and legal requirements across a global customer base
• Comfortable working at heights, including the use of step ladders, scaffolding, or elevated platforms.

Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. It's a bold pursuit, and we never stop striving to go further, faster, and better. We lead progress, creating the technologies that move us forward. If you're driven to grow, to learn, and to make a lasting difference, this is where you belong.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. We are committed to providing a respectful and non-discriminatory workplace where individuality is valued and everyone can thrive.

Infinite Potential

Closing Date: October 18, 2026

#CLOENG

Job Category

Services Customer Training

Job Posting Date

24 Sept 2026; 00:09

Pay Range

Pay ranges for remote employees are based on the state where the employee resides and may vary from the posted range.

$84,351 - $137,071-Annually

Location

Indianapolis, IN

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.