Customer Analytics Manager

Southern Company; Birmingham, Northern (AL, KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive Pay

Excellent benefits

Medical and dental coverage

Pension/Cash Balance Benefit Plan

Performance-sharing plan

401(k) plan with match

Bonus opportunities

Tuition Reimbursement

Job summary

Alabama Power Company – Customer Solutions in Birmingham seeks a Customer Analytics Manager to lead the analytics team, guiding advanced analytics initiatives across CSBD and collaborating with Southern Company partners. You will manage data scientists and analysts, develop customer experience tools, and translate data findings for senior management and clients.

A master’s or PhD is preferred, with strong leadership and cloud experience.

Qualifications

• Master’s or Ph.D. in Data Science, CS, Statistics, ML, AI or related field preferred.
• Demonstrated leadership experience; ability to lead high‑performing teams.
• Experience with advanced analytics, predictive modeling and data infrastructure.
• Experience with Azure Databricks or cloud platforms.
• Proficient in Python, R and SQL.
• Experience with Tableau or Power BI for data visualization.

Responsibilities

• Lead a team of data scientists and data analysts.
• Manage multiple data science initiatives with timely delivery.
• Collaborate with partners to integrate analytics into customer experiences.
• Develop tools for clients to leverage insights.
• Present findings to technical and non-technical stakeholders.
• Utilize AI techniques on large datasets to derive insights.
• Support access to internal/external data sources and systems.

Job description

Customer Analytics Manager

Alabama Power Company – Customer Solutions

This position will be located at APC Corporate Headquarters in Birmingham, AL

POSITION SUMMARY

The Customer Analytics Manager is responsible for leading the Alabama Power Company (APC) Customer Analytics team within Customer Solutions and Business Development (CSBD) and engaging directly as an APC subject matter expert on advanced analytics initiatives.

This role leads a team of data scientists and data analysts in creating and enhancing advanced analytics models using both structured and unstructured data to inform growth decisions and strategies across CSBD.

Further, this role will collaborate with partners across Southern Company to drive the development of customer experience tools to enable the company to meet our customers’ evolving needs.

POSITION RESPONSIBILITIES

• Provide leadership and mentorship to a team of data scientists and data analysts

• Direct and manage multiple data science initiatives, ensuring timely execution and superior deliverables

• Partner with peer managers, TO, and SCS partners to integrate data science solutions into our customer experiences and solutions

• Lead the development of tools for clients to leverage within their roles

• Stay current with industry trends and emerging technologies to help manage and improve existing data sets and analytical tools

• Articulate findings and insights to both technical and non-technical audiences, including senior management and external clients

• Support CSBD’s access to, understanding of, and engagement with internal and external data sources and systems

• Utilize advanced analytics techniques and AI to alongside complex datasets and derive actionable insights

• Convey data driven insights for growth decisions and strategies across the residential, commercial, industrial, and unregulated segments

• Develop deeper understanding of our customers via internal and external data

POSITION QUALIFICATIONS

Education:

• A master’s or Ph.D. in Data Science, Computer Science, Statistics, Machine Learning, Artificial Intelligence, or a related field preferred

Experience:

• Demonstrated leadership experience required; formal leadership experience with high-performing teams preferred

• Understanding of advanced analytical, statistical, and predictive modeling methodologies

• Strategic understanding of data infrastructure, including data storage, retrieval, governance, reporting, and cataloging a plus

• Experience working with Azure Databricks or other relevant cloud platforms is required

• Proficient in everyday AI use

• Experience in programming one or more languages such as Python, R, and SQL

• Experience with data visualization tools such as Tableau or Power BI

Additional Knowledge & Skills:

• Demonstrated ability to apply innovation and inquisitiveness.

• Strategic understanding and vision for AI enablement in data science

• Awareness and understanding of Southern Company data and AI initiatives across the enterprise

• Superior verbal and written communication skills, with the ability to convey complex information in a clear and concise manner

• Familiarity and/or experience working with third parties either through supplemental staffing resources or consulting agreements

• Exceptional analytical and problem-solving abilities, with proficiency in working with large and complex data sets

ADDITIONAL DETAILS

• Some relocation assistance is available if you do not already live within a reasonable commute distance.

BENEFITS

• Competitive Pay

• Excellent benefits packages which includes:

  • Medical and dental coverage

  • Defined Pension/Cash Balance Benefit Plan

  • Performance-sharing plan

  • 401(k) plan with a generous company match

  • Bonus opportunities

  • Tuition Reimbursement

Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama.

For more information, visit www.AlabamaPower.com and connect with the company on Facebook (Facebook.com/AlabamaPower), Twitter (Twitter.com/AlabamaPower), LinkedIn (Linkedin.com/company/alabama-power), and Instagram (Instagram.com/alabamapower).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 21221

Job Category: Data Analytics

Job Schedule: Full time

Company: Alabama Power