Customer Analytics & Growth Leader

Abnormalsecurity

United States

On-site

USD 107,100 - 154,000

Full time

14 days+

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Job summary

Abnormal AI is seeking a Customer Analytics Manager to lead CS Operations analytics. You will own health scoring, product usage/adoption models, and expansion sizing, partnering with Customer Success, Sales, and Product to translate data into executive-ready insights.

Responsibilities include building health and usage metrics, developing data models in our modern warehouse, performing deep-dive analyses, and surfacing opportunities to grow the existing customer base.

Qualifications

5+ years of analytics, data science, or BI experience, ideally in SaaS CS or Revenue org.
Advanced SQL and data modeling in a modern data warehouse (Snowflake/Databricks/BigQuery).
Proficiency with BI tools (Sigma/Tableau/Looker).
Experience building and maintaining health score models to drive proactive CS actions.
Experience building product usage/configuration metrics from telemetry/usage data.
Track record of sizing upsell/cross-sell opportunities within existing customers.

Responsibilities

Build and maintain the customer health scoring model reflecting risk, engagement, and satisfaction signals across the lifecycle.
Develop data models for product usage and adoption to give CS, Support, and leadership visibility into engagement.
Conduct ad-hoc, deep-dive data analysis for CS leadership, Sales, and Product; translate findings into actionable recommendations.
Build and maintain product configuration metrics showing deployment relative to best practice.
Identify and model upsell, cross-sell, and expansion opportunities within the existing customer base.
Partner with CS Operations, Sales, Product, and Data teams to keep analytics infrastructure and definitions consistent and trusted.
Present insights and recommendations to CS leadership in a clear, decision-ready format.