Customer AI Analyst

Crane Venture Partners; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Dynamic startup environment

Job summary

A leading AI SaaS company in New York is seeking a Customer AI Analyst to help clients achieve optimal AI outcomes. This role involves configuring customer accounts, optimizing prompts for LLMs, and delivering insightful performance reviews. Candidates should have at least 2 years in a data-focused role and solid communication skills. You will collaborate with cross-functional teams and have the opportunity to impact client strategies. This position offers a dynamic environment with growth potential.

Qualifications

• 2+ years of relevant experience in a customer-facing, data-focused role, technical account management, or consulting.
• Strong ability to translate complex data into strategies and recommendations.
• Experience in data analysis and optimization within a SaaS or AI environment.

Responsibilities

• Configure and optimize customer accounts for AI performance.
• Design, test, and refine prompts for high-quality outputs from LLMs.
• Deliver actionable insights, performance reviews, and strategy briefs.

Skills

Data analysis

Prompt engineering

Customer engagement

Communication skills

Organizational skills

Education

Bachelor’s degree in a technical, business, or finance-related field

Tools

Excel

SQL

BI dashboards

Job description

About the Position:

Bluefish is on the cutting edge of AI-powered SaaS, helping businesses unlock actionable insights and drive performance through intelligent optimization. We're looking for a sharp, customer‑savvy Customer AI Analyst who’s passionate about data, skilled in prompt engineering, and fluent in helping clients get real results from AI tools. As a Customer AI Analyst, you’ll work closely with customers to ensure their accounts are configured for success from the start—optimizing for the best possible AI outcomes. Your focus will be on turning data into insights, engineering effective prompts for large language models (LLMs), and collaborating directly with clients on regular deliverables. Think of this role as a blend of SEO analyst, AI prompt engineer, and strategic customer advisor.

What You’ll Be Doing:

• Account Setup & Optimization - Configure and optimize customer accounts to ensure the best foundation for AI performance. Interpret key data to improve setup and support ongoing AI optimization.
• LLM Prompt Optimization - Design, test, and refine prompts to get high‑quality outputs from large language models—ensuring results align with customer goals and industry standards.
• Customer Engagement & Strategy - Serve as the primary service advisor for your customers. Deliver actionable insights, performance reviews, and monthly deliverables (e.g., reports, strategy briefs, optimization plans).
• Insights & Storytelling - Turn complex data into clear, strategic recommendations using presentations, dashboards, and written narratives tailored to different stakeholders (including executives).
• Cross-functional Collaboration - Partner with product and account teams to feed customer insights into roadmap planning and improve overall service delivery.
• Customer Education - Contribute to enablement initiatives by creating data‑driven best practices, case studies, and onboarding resources.
• Trend Monitoring - Stay up‑to‑date on AI, marketing analytics, and AEO/GEO trends to keep customers informed and ensure Bluefish remains ahead of the curve.

Qualifications:

• 2+ years of relevant experience in a customer‑facing, data‑focused role (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
• Experience in data analysis and optimization, ideally within a SaaS or AI‑focused environment.

Strong ability to translate complex data into meaningful strategies and recommendations.

Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.

Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).

Excellent communication and presentation skills—confident working with both technical and executive stakeholders.

Strong organizational skills with a proven ability to juggle multiple clients and deadlines.

Bachelor’s degree in a technical, business, or finance‑related field preferred—can substitute for customer‑facing experience.

Highly organized with the ability to manage multiple accounts and competing priorities.

Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast‑paced, evolving environment.

Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.

Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.

Commitment to craftsmanship—you take pride in delivering high‑quality work, paying attention to the small details while keeping the big picture in mind.

Self‑starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.

Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

Nice to Haves:

• Background in SEO (e.g., keyword strategy, performance analysis, organic growth).
• Experience in digital marketing or campaign performance analysis.
• Prior roles in SEO analysis, marketing operations, or conversion optimization.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.

The Bluefish team is a tight‑knit group of mar‑tech industry veterans who previously helped build foundational ad‑tech platforms now owned by Meta and Microsoft. The company is backed by leading AI and data focused investors, including Crane Ventures, BloombergBeta, Firebolt Ventures and Laconia Capital.

We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast‑moving startup building at the center of AI
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar‑tech industry
• Join an experienced high‑performing team where you will have immediate ownership and impact
• Experience a true meritocracy with significant career growth upside as the business scales

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast‑paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high‑quality work, paying attention to the small details while keeping the big picture in mind.
• Self‑starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.