Senior Customer AI Engineer

Bluefish Labs; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

An innovative AI marketing platform in New York City is seeking a Senior Customer AI Engineer to support enterprise customers in their AI Marketing efforts. This role blends technical account management with solution delivery to ensure smooth customer integration and satisfaction. Ideal candidates will have strong communication skills, experience with APIs, and a track record of driving engagement in client-facing technical roles. Join a fast-paced startup to help brands navigate the new AI marketing landscape.

Qualifications

• Minimum of 5+ years of experience in a Technical Account Manager or similar role.
• Strong hands-on experience with APIs and system integrations.
• Solid AI/ML proficiency and ability to explain concepts to non-technical stakeholders.

Responsibilities

• Act as primary technical point of contact for customer integrations.
• Support RFP and RFI responses.
• Guide customer integrations, including APIs and data feeds.

Skills

Customer-first mindset

Communication skills

Experience with APIs

AI/ML proficiency

Problem-solving

Education

5+ years in a client-facing technical role

Tools

Data management tools

Analytics software

Job description

Overview

Bluefish is looking for a technically strong, customer-facing Senior Customer AI Engineer to support enterprise customers throughout their AI Marketing efforts—from implementation and integration through optimization and expansion. This role sits at the intersection of account management, AI solutioning, and technical delivery.

You will act as a trusted technical partner for customers, ensuring smooth transitions from sales to account ownership, supporting complex integrations, and helping customers unlock measurable value from Bluefish’s AI platform. The ideal candidate is equally comfortable discussing APIs and data pipelines as they are explaining AI-driven outcomes to non-technical stakeholders.

What You'll Be Doing

• Support the technical relationship for assigned customer accounts, serving as the primary point of contact for integrations, configurations, and advanced technical questions.
• Support RFP and RFI responses, expanding technical sections and helping streamline internal processes for scale and consistency.
• Guide and support customer integrations, including APIs, data feeds, product catalogs, and other platform dependencies.
• Design and support custom technical solutions, such as dashboards, data exports, and bespoke workflows tailored to customer needs.
• Partner with customers on complex optimization measurement, automation, and performance validation to ensure measurable business impact.
• Collaborate closely with product, engineering, sales, and customer success to surface customer feedback and inform roadmap priorities.
• Help identify opportunities for account expansion and deeper platform adoption through technical use cases and optimization strategies.

Qualifications

• Minimum of 5+ years of experience in a Technical Account Manager, Solutions Engineer, Customer Engineer, or similar client-facing technical role, ideally in SaaS, AI, or marketing technology.
• Strong hands-on experience with APIs, data feeds, and system integrations.
• Solid AI and AI/ML proficiency, with the ability to clearly explain complex technical concepts to non-technical stakeholders.
• Working knowledge of databases, data management, and analytics concepts.
• Proven ability to drive value and adoption in Fortune 500 or global enterprise accounts.
• Comfortable operating in ambiguous environments and building or improving processes as the company scales.
• Exceptional communication skills—written, verbal, and visual—with the ability to engage stakeholders at all levels.
• A consultative, customer-first mindset with a track record of delivering outcomes.
• Comfortable operating in fast-paced, startup environments with cross-functional collaboration.

About Bluefish

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.

Why Bluefish & Our Values

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
• Join an experienced high-performing team where you will have immediate ownership and impact
• Experience a true meritocracy with significant career growth upside as the business scales

Our Values

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.