Customer Advocate-Shelton, CT/Hybrid

Budderfly; Shelton (CT); Hybrid; USD 63,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Life insurance

Disability insurance

Job summary

Budderfly is seeking a Customer Advocate to serve as the customer’s representative, ensuring requests are met and the experience is improved throughout onboarding and service lifecycles. You’ll act as the liaison between customers and internal teams to fulfill requests and resolve issues.

The role emphasizes bi-weekly client communications, proactive questioning, and collaboration with multiple departments. Hybrid schedule in Shelton, CT, with compensation in the 63,000 to 65,000 USD range.

Qualifications

• 3-5 years of customer service experience in a customer-facing environment.
• Minimum 2 years of proven sales, lead generation or customer outreach experience.
• Demonstrable experience in customer retention.
• Demonstrable knowledge of CRM systems, CX methods, KPI and metric reporting.
• Associate degree preferred, High School or GED required.

Responsibilities

• Communicating bi-weekly with assigned accounts during implementation on onboarding and installation progress.
• Proactively asking questions of customers to ensure that all their needs and wants are understood and addressed.
• Provide all new customers with ARR and or AME on each of their accounts.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the customers’ accounts.
• Acting as the customers’ representative internally to ensure that their requests are met with a focus on improving the customer experience.

Skills

Customer service

Sales outreach

Customer retention

CRM systems

CX metrics

Education

Associate degree preferred

High School diploma or GED required

Tools

CRM systems

KPI reporting

Job description

Saving the World! Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Celebrating 5 years on Inc. 5000 America’s Fastest-growing Private Companies list. Recognized in Time Magazine’s Best Inventions of 2025.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We are seeking a motivated individual to fill the role of Customer Advocate. In this position, the successful candidate will be responsible for acting as the customer’s representative to ensure that their requests are met with a focus on improving the customer experience.

Why this Role is Important:

The Customer Advocate role is a pivotal link between the company and its customers, ensuring that client needs are heard, understood, and met throughout the onboarding and service lifecycle.

Job Responsibilities:

• Communicating bi-weekly with assigned accounts during implementation on onboarding and installation progress.
• Proactively asking questions of customers to ensure that all their needs and wants are understood and addressed.
• Provide all new customers with ARR and or AME on each of their accounts.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the customers’ accounts.
• Acting as the customers’ representative internally to ensure that their requests are met with a focus on improving the customer experience.

Qualifications:

• 3-5 years of customer service experience in a customer-facing/focused environment.
• Minimum 2 years of proven sales, lead generation or customer outreach experience.
• Demonstratable experience in customer retention.
• Demonstratable knowledge of CRM systems, CX methods, KPI and metric reporting.
• Associate degree preferred, High School or GED required.

Compensation:

$63,000 to $65,000.00, based on factors including level of experience, skillset, qualifications, and location.

Job Location:

Shelton, CT: Hybrid work schedule (Tuesdays, Wednesdays and Thursdays in office)

Compensation

$63,000 - $65,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability