Customer Advocate I - Onsite

Health Care Service Corporation; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading health care company in Chicago as a Customer Service Representative. This onsite role involves assisting members and physicians through phone and written inquiries. Ideal candidates will have strong communication and analytical skills, with a commitment to customer service. Competitive compensation is offered based on experience, along with a sign-on bonus.

Benefits

Sign-on bonus

Qualifications

• 6 months customer service experience or 6 months experience in an office environment.
• Data entry and/or typing experience.

Responsibilities

• Assist members and physicians by responding to inquiries via phone and writing.
• Conduct research and spend approximately 90% of time on the phone.

Skills

Communication

Analytical Skills

Organizational Skills

Decision-Making

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

This is an onsite (in-office) role located in Morgan Park, Chicago. Not a remote position.

Job Requirements:

• High school diploma or GED
• 6 months customer service experience or 6 months experience in an office environment
• Data entry and/or typing experience
• Interpersonal, verbal, and written communication skills
• Analytical, organizational, and independent decision-making skills
• Ability to spend approximately 90% of the scheduled time on the phone and sit for long periods with scheduled breaks

Preferred Job Requirements:

• 9 months customer service experience
• Experience with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management
• Knowledge of medical terminology and anatomy
• Proven ability to learn quickly and adapt to change
• Preference for applicants able to meet testing criteria

This is an ON-SITE position. Sponsorship is not available. This position offers a sign-on bonus.

Compensation: $18.00 - $31.11 per hour. Exact salary may vary based on skills, experience, and location.

HCSC Employment Statement: We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

To learn more about our benefits, visit https://careers.hcsc.com/totalrewards