Customer Advocate I - Onsite

Health Care Service Corporation; Chicago (IL); On-site; Full time

Job summary

Join a purpose-driven company in Chicago as a Call Center Representative. This onsite role involves assisting members and physicians by responding to inquiries, requiring strong communication and analytical skills. Enjoy professional development and a supportive work environment.

Benefits

Sign-on bonus

Qualifications

• 6 months customer service experience or office experience.
• Data entry and/or typing experience.

Responsibilities

• Assist members and physicians via phone in a call center.
• Conduct research and respond to inquiries accurately.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This is a Union Role

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

This is an onsite (in-office) role located in Morgan Park, Chicago.

This is not a remote position.

Job Requirements:

• High school diploma or GED
• 6 months customer service experience or 6 months experience in an office environment
• Data entry and/or typing experience
• Interpersonal, verbal, and written communication skills
• Analytical and organizational skills and the ability to make independent decisions
• Ability to spend approximately 90% of the scheduled time on the phone and sit for long periods with scheduled breaks

Preferred Job Requirements:

• 9 months customer service experience
• Experience with various lines of business such as CDHP, Medicare, Wellness, and Disease Management
• Knowledge of medical terminology and anatomy
• Ability to learn quickly and adapt to change
• Referral preference given to applicants able to meet testing criteria

This is an onsite position

Sponsorship is not available

This position offers a sign-on bonus

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range: $18.00 - $31.11