Customer Advocate I- Onsite

Health Care Service Corporation; Albuquerque (NM); On-site; Full time

Job summary

An established industry player is seeking a Customer Advocate to join their team in Albuquerque. This onsite role involves assisting members and physicians through phone and written communications, ensuring prompt and accurate responses. Ideal candidates will have a high school diploma and some customer service experience. The company is committed to employee development and offers a comprehensive benefits package, including health and wellness benefits, a 401(k) plan, and paid time off. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Sign-on Bonus

401(k) Savings Plan

Paid Time Off

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Qualifications

• High school diploma or GED is required.
• 6 months customer service or office experience preferred.

Responsibilities

• Assist members and physicians via phone and written inquiries.
• Conduct research and spend 85% of time on calls.

Skills

Customer Service Experience

Data Entry

Verbal Communication Skills

Written Communication Skills

Analytical Skills

Organizational Skills

Independent Decision Making

Education

High School Diploma or GED

Job description

Customer Advocate I- Onsite page is loaded

Customer Advocate I- Onsite

Apply locations NM - Albuquerque time type Full time posted on Posted Yesterday time left to apply End Date: May 27, 2025 (30+ days left to apply) job requisition id R0042054

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

**** This is an onsite (in-office) role located in Albuquerque, NM. This is NOT a remote opportunity. *****

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

This is an ONSITE position

Sponsorship is not available

This position is offering a sign on bonus

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $27.83