Customer Advocate I- (Onsite)

Health Care Service Corporation; Abilene (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Health Care Service Corporation is seeking a Call Center Representative in Abilene, TX. This onsite role involves assisting members and physicians through phone inquiries, requiring strong communication and analytical skills. Ideal candidates will have a high school diploma and customer service experience, with a focus on professional development and a robust benefits package.

Benefits

Sign-on bonus

401(k) savings plan

Pension plan

Paid time off

Tuition reimbursement

Qualifications

• 6 months customer service experience or office environment experience.
• Data entry and/or typing experience.
• Ability to spend approximately 90% of the scheduled time on the phone.

Responsibilities

• Assist members and physicians by responding to inquiries via phone.
• Conduct research and spend approximately 85% of time on the phone.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Decision-making skills

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

This is an onsite (in-office) role located in Abilene, TX. This is NOT a remote opportunity.

Job Requirements:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical and organizational skills and independent decision-making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods with scheduled breaks.

Preferred Job Requirements:

• 9 months customer service experience.
• Experience working with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

This is an ONSITE position

Sponsorship is not available

This position offers a sign-on bonus

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, to other incentives, we offer a robust total rewards package. Learn more at https://careers.hcsc.com/totalrewards.

The offered compensation will vary depending on your skills, education, knowledge, and experience. This role is aligned with an annual incentive bonus plan, subject to plan terms and conditions.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

Base Pay Range

$17.75 - $27.83