Customer Advocate I

Health Care Service Corporation; Tulsa (OK); On-site; Full time

Job summary

Join a purpose-driven organization that values employee growth and development. In this role, you will provide essential support to members and physicians by handling inquiries in a call center environment. Your responsibilities will involve extensive phone communication, requiring strong customer service skills and the ability to manage inquiries effectively. This is an excellent opportunity to build a rewarding career in a supportive atmosphere that emphasizes professional development and a robust benefits package. If you are looking to make a difference and grow in your career, this position is for you.

Benefits

Health and Wellness Benefits

401(k) Savings Plan

Pension Plan

Paid Time Off

Paid Parental Leave

Disability Insurance

Supplemental Life Insurance

Employee Assistance Program

Paid Holidays

Tuition Reimbursement

Qualifications

• 6 months customer service experience or office environment experience.
• Strong communication and analytical skills required.

Responsibilities

• Assist members and physicians via phone and written inquiries.
• Conduct research and spend 85% of time on the phone.

Skills

Customer Service

Data Entry

Verbal Communication

Written Communication

Analytical Skills

Organizational Skills

Independent Decision-Making

Education

High School Diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include conducting research and spending approximately 85% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision-making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Preferred Job Requirements

• 9 months customer service experience.
• Experience working with various lines of business, i.e., CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting here.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $27.83