Customer Advocate I

Health Care Service Corporation; Rockford (IL); On-site; Full time

Job summary

A leading company in healthcare is seeking a Customer Advocate I for an entry-level, full-time role. This position involves assisting members and physicians in a call center environment, focusing on professionalism and customer service. Applicants should have strong communication and analytical skills, with a high school diploma or GED required. The role demands significant phone interaction and the ability to resolve inquiries efficiently.

Qualifications

• At least 6 months of customer service or office environment experience.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Respond to member and physician inquiries via phone and written correspondence.
• Conduct research to resolve issues.
• Maintain a high level of professionalism and customer service.

Skills

Communication

Analytical Skills

Organizational Skills

Education

High school diploma or GED

Job description

Job Title: Customer Advocate I

Join us at Health Care Service Corporation as a Customer Advocate I. This entry-level, full-time role involves working in a call center environment to assist members and physicians by responding to inquiries via phone and written communication. The position requires approximately 85% of the scheduled time on the phone, providing prompt, accurate, and objective support.

Responsibilities

• Respond to member and physician inquiries via phone and written correspondence.
• Conduct research to resolve issues.
• Maintain a high level of professionalism and customer service.

Minimum Requirements

• High school diploma or GED.
• At least 6 months of customer service or office environment experience.
• Data entry and typing skills.
• Strong interpersonal, verbal, and written communication skills.
• Analytical and organizational skills with the ability to make independent decisions.
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks.

Preferred Qualifications

• 9 months or more of customer service experience.
• Experience with various lines of business such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Ability to learn quickly and adapt to change.
• Applicants able to meet testing criteria are preferred.

Compensation

$17.75 - $27.83 per hour, depending on skills, experience, and location.

Additional Information

We are an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Learn more about our benefits at https://careers.hcsc.com/totalrewards.