Customer Advocate I

IL PLAN; Houston (TX); On-site; Full time

Job summary

A leading company in healthcare is seeking a Call Center Representative to assist members and physicians. The role involves responding to inquiries via phone and requires strong communication and analytical skills. The starting pay is competitive, with further progressions available, along with a sign-on bonus.

Qualifications

• 6 months customer service experience or office experience.
• Ability to work 90% of the time over the phone.
• Data entry and typing experience required.

Responsibilities

• Assist members and physicians with inquiries via phone and written communication.
• Conduct research as needed per member inquiries.
• Spend approximately 90% of scheduled time on calls.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Independent decision making

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

$1,500 SIGN-ON BONUS!

STARTING PAY $18.50 w/ PAY PROGRESSIONS OVER 18 MONTHS!

LOCATION: SOUTHWEST HOUSTON AREA 77072

#INKT

Compensation: $17.75 - $27.83

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards