Customer Advocate I

Health Care Service Corporation; Albuquerque (NM); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Health Care Service Corporation seeks team members for a call center role in Albuquerque. This position involves assisting members and physicians via phone, requiring strong communication and organizational skills. Competitive compensation and opportunities for professional development are offered in a hybrid work environment.

Qualifications

• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience is required.

Responsibilities

• Assist members and physicians by responding to telephone and written inquiries.
• Conduct research and spend approximately 85% of scheduled time on the phone.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Independent decision making

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.
  

Location = Albuquerque Head Quarter building: 5701 Balloon Fiesta Parkway NE, Albuquerque, NM.

Successful candidate will need to be within 100 miles of the location and possess the ability to work hybrid.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472).

Compensation: $17.75 - $27.83

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards