Customer Advocate A/R

Women of the Vine & Spirits; Tampa (FL); Hybrid; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

Southern Glazer's Wine & Spirits in Tampa, FL seeks a Customer Care Accounts Receivable Representative to assist customers with products and services and help place orders. The role combines back-office accounts receivable work with customer service in a fast-paced, team-oriented environment.

The training period is in-office for 60 days. Afterward, the job becomes hybrid, with three days remote and two days in the office each week, depending on business needs.

Qualifikationen

• Experience supporting accounts receivable processes.
• Ability to handle inquiries and provide timely responses.
• Proficient in order processing and customer communication.

Aufgaben

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service).
• Resolve internal and external customer issues by timely responses and resolutions.
• Answer questions for accounts involved in accounts receivable.
• Research accounts and explain reasons for open invoices, short pays, and open credits.

Kenntnisse

Accounts Receivable

Customer Service

Order Processing

Communication

Problem Solving

Tools

Salesforce

Jobbeschreibung

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Company

Southern Glazer's Wine & Spirits

Location

Tampa, FL

Other

HR/Admin

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

Compensation begins at $18/hr, after 6 months there is a $1 increase to $19/hr, then every 6 month a $.50 increase until reaching $22/hr - increases all performance based.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

The training period is in office full time (60 days). After this period, this is a hybrid role which consists of working remotely (3 days) and in our office (2 days) each week - this is subject to business needs.

Overview

The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. Assists customer with placing product orders.

Primary Responsibilities

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
• Answer questions for accounts involved in the accounts receivable process
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
• Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
• Work with customers, Salesforce, and National Call Center (NCC) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
• Assist with research of any missing invoices
• Maintain effective and consistent communication with Sales Teams and employees at NCC
• Answer general Sales Team questions and resolve issues related to A/R
• Provide invoice copies and other document or information requests
• Process incoming orders from customers