Customer Care/Accounts Receivable Supervisor

Southern Glazer's Wine & Spirits; Louisville (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k)

Tuition assistance

Wellness program

Parental leave

Paid time off

Job summary

Southern Glazer's Wine & Spirits is seeking a Supervisor, Accounts Receivable (A/R) on the CAS team to lead AR operations in a high-volume environment. The ideal candidate will drive cash application accuracy, oversee reconciliations, and coach hourly staff while maintaining strong relationships with internal stakeholders.

The role emphasizes hands-on leadership, process improvements, and effective communication across Finance, Sales, and Operations to ensure timely collections and accurate

Qualifications

• Experience in a lead or supervisor role (1–2+ years).
• Proficient in Excel with pivot tables and lookups.
• Solid understanding of AR, cash applications, and reconciliations.
• Familiarity with SAP or other ERP systems.
• Ability to train and develop a team in a dynamic environment.
• Excellent interpersonal, analytical, and problem-solving skills.

Responsibilities

• Oversee AR operations: cash application, reconciliations, collections, and process improvements.
• Provide leadership, guidance, and training to the AR team.
• Address performance issues and coach the team.
• Monitor AR aging, resolve disputes, and report on collections.
• Serve as primary contact for internal customers (Finance, Sales, Operations).
• Ensure workflow tasks are tracked and completed daily.
• Collaborate with management and agents to promote innovation and inclusion.

Skills

Lead supervisory experience

Excel (Pivot tables, VLOOKUP)

AR processes & reconciliations

Cash applications & collections

ERP knowledge (SAP)

Training & coaching

Strong communication

Education

High school diploma or equivalent

Tools

SAP

MS Office

Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Supervisor, Accounts Receivable (A/R) on the CAS team (Customer Accounts Services) plays a critical role managing AR operations,improving processes, and coaching hourly employees to ensure timely and accurate cash application, collections, and account reconciliations. The ideal candidate is hands‑on and detail‑oriented in a high‑volume, fast‑paced environment. This role requires strong leadership and problem‑solving skills to drive results while maintaining positive relationships with clients and internal stakeholders.

If you thrive in an environment where you can optimize workflows, drive efficiency, and support a growing finance team, we’d love to hear from you!

Primary Responsibilities

• Oversee and lead Accounts Receivable operations – Cash Application, account reconciliations, collections, and process improvement to ensure accuracy and timeliness
• Provide leadership, guidance, and training to the account receivable team in a timely manner
• Address performance issues, provide coaching, and support employee development to maintain a high‑performing team
• Monitor AR aging reports, resolve disputes, reduce past‑due balances, and provide reporting on collection performance
• Handle escalated concerns and resolve all issues presented in a professional and timely manner
• Serve as the primary point of contact for internal customers (Finance, Sales, and Operations)
• Ensure all workflow tasks are monitored and worked throughout the day
• Communicate effectively to levels of authority
• Collaborate with the management team and agents to facilitate and foster a spirit of innovation and inclusion.
• Perform other job‑related duties as assigned

Minimum Qualifications

• High school diploma or equivalency plus 1-2 years in a lead or supervisory role
• Proficiency in Excel (pivot tables, VLOOKUP, data analysis)
• Strong knowledge of AR processes, collections, cash applications and account reconciliations
• Knowledge of ERP systems (SAP) and other MS Office applications
• Ability to train and develop a team in an evolving environmentAbility to resolve disputes and improve AR processes
• Excellent interpersonal, customer service, analytical and problem‑solving skills
• Strong communication and presentation skills (written, verbal, persuasion, motivation)

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Aff́irmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]