Customer Advocate

PSG Global Solutions; Springfield (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Advocate to join their dynamic team in the healthcare sector. This role involves engaging with customers, addressing inquiries, and ensuring a high level of service. You will utilize your customer service experience to navigate various healthcare topics, making a significant impact on customer satisfaction. If you thrive in a fast-paced environment and are passionate about helping others, this opportunity is perfect for you. Join a company that values innovation and teamwork, and be part of a dedicated workforce that drives exceptional results in healthcare services.

Qualifications

• 1 year customer service experience is required.
• Knowledge of medical terminology and anatomy is a plus.

Responsibilities

• Research and respond to inquiries in a prompt and accurate manner.
• Evaluate customer situations and make quick decisions.

Skills

Customer Service

Data Entry

Analytical Skills

Communication Skills

Interpersonal Skills

Education

High School Diploma or GED

Job description

Location: Springfield, IL, United States

Job Type: Contract

Job Category: Administrative

Job Industry: Healthcare Systems and Services

Salary: The pay we're offering is $15 per hour

The Opportunity

Description

We're looking for a Customer Advocate healthcare, working in Healthcare Systems and Services industry in Springfield, Illinois, United States.

• Researching and responding to telephone and written inquiries in a prompt, accurate and objective manner.

Experience Required for Your Success

• High School Diploma or GED (Education verification not required)
• 1 year customer service experience
• 6 months data entry experience in an office environment
• Experience evaluating customer situations, making decisions, and responding quickly to questions
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
• Knowledge of medical terminology and anatomy
• Referral preference given to applicants able to take and meet testing criteria
• Data entry and/or typing experience
• Interpersonal, analytical, organizational and independent decision-making skills
• Clear and concise verbal and written communication skills

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

When people and technology come together, you get exceptional results. We combine our dedicated global workforce of 3000+ recruiting resources with a best-of-breed tech stack and next-gen processes to deliver the best talent possible to our portfolio of global clients.