Customer Advocate

Safelite Auto Glass; San Francisco, California, Sparks (CA, MO, NV); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Advocate to be the first point of contact for customers. This role involves managing administrative processes, scheduling, and providing top-notch customer service. With competitive pay and a robust benefits package, including tuition reimbursement and paid training, this position offers a fulfilling career path. Join a company that values work/life balance and is committed to your success. If you're organized, energetic, and ready to make a difference, this opportunity is perfect for you.

Benefits

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO)

Paid volunteer days

Tuition reimbursement

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide world-class customer service in a fast-paced environment.

Responsibilities

• Welcome customers and resolve concerns efficiently.
• Manage incoming calls and emails for service issues.
• Complete work order information and administrative tasks.

Skills

Customer Service

Administrative Skills

Telephone Operations

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? You should apply - even if you don't match every requirement! We are an auto glass company, but we are much more. We aim to help you build a fulfilling career and support a balanced life. Let us be the best place you'll ever work.

The Customer Advocate is a key first impression at Safelite. Responsibilities include managing administrative processes, scheduling, work orders, invoicing, greeting customers in person, and handling inbound calls and emails. This role requires an organized and energetic professional to deliver memorable customer experiences.

What You'll Get

• Competitive weekly pay starting at $23.00/hour.

• A benefits package valued at over $10k, including a 401(k) with company matching, customizable medical plans, paid time off, holidays, and volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training with all necessary tools and resources.

• Details of health, wealth, and life benefits at www.safelitebenefits.com.

What You'll Do

• Welcome in-shop customers and resolve concerns efficiently, often with creative solutions.

• Manage calls, emails, and faxes regarding service issues, pricing, warranties, dispatch, repairs, and scheduling.

• Ensure smooth operations by verifying and completing work order details, insurance, parts, and missing information.

• Handle administrative tasks such as invoices, work orders, credit memos, and rebills.

• Review orders from the national contact center and manage dealer parts and special accounts.

• Perform other duties as assigned.

What You'll Need

• High School Diploma/GED or equivalent.

• 1-3 years of telephone or business administration experience.

• Ability to provide excellent customer service in a fast-paced environment.

• Professional appearance and PPE compliance.

• Willingness to travel up to 10%.

#LI-RECRUITERTAG

Base Pay Range (USD): $19.60 - $27.40

Internal associates: Apply via Workday by searching 'Find Open Jobs'.

Diversity: Safelite values diversity and is an equal opportunity employer. More at Safelite.com/Careers.

Note: Benefit amounts are estimates; actual benefits depend on elections during enrollment. Reasonable accommodations will be provided as per applicable laws. This description is not exhaustive of all role aspects, and other qualifications may be required for employment eligibility.