Customer Advocate

ImageFIRST; Livonia (MI); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

401k (match)

Paid Time Off Package

Tuition Reimbursement

Referral Program

Hospital Indemnity Insurance

Pet Insurance

Legal Insurance

Job summary

ImageFIRST is seeking a route-based sales professional in the United States, starting as early as 4:00 a.m. on a Mon-Fri schedule. The role emphasizes building strong customer relationships, growing route revenue, and managing per-shift tasks from loading to paperwork.

A valid DOT medical certification is required and a high school diploma is essential. compensation is $80K-$85K annually with weekly pay and a comprehensive benefits package including 401k match, paid time off, tuition

Qualifications

• Minimum 3 years of experience in sales or route sales.
• Valid DOT medical certification or obtain one within designated timeframe.
• Ability to lift 25 pounds frequently.
• Ability to drive a CMV up to 10 hours daily.
• High School Diploma or equivalent.
• Valid Driver’s License with excellent driving record.
• Sense of direction/knowledge of area.

Responsibilities

• Support Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure satisfaction and maximize contract terms
• Route Manage route to maximize efficiency, productivity and revenue, operate company equipment safely and responsibly
• Sales: Increase account revenue by selling additional products and services and meet or exceed sales objectives
• Load truck organization, night before service, invoices, linen control sheet, route books
• Unload Truck check-in, weigh carts
• Account appearance: organize rails, racks, bags, posters
• Truck Maintenance: communicate repairs, PM, accidents
• Paperwork: prepare work orders, ensure invoice accuracy, manage credits and collections

Skills

Sales experience

Customer relationships

Route sales

Valid driver’s license

Education

High School Diploma or equivalent

Job description

This is a route-based, service-oriented position that requires early-morning starts, beginning as early as 400 a.m.

Schedule Mon-Fri

Pay $80K-$85K annually

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page https//www.imagefirst.com/company/

This is a route-based, service-oriented position that requires early-morning starts, beginning as early as 400 a.m.

Schedule Mon-Fri

Pay $80K-$85K annually

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s face to our customers and potential customers.

RESPONSIBILITIES

• Support Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route Manage route to maximize efficiency, productivity and revenue operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Sales Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
• Load truck organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck check-in, empty soil carts, weigh carts
• Account appearance organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance timely communication of repairs, PM, accidents
• Paperwork work order preparation and follow-up, invoice accuracy, credits, collection requirements

MINIMUM QUALIFICATIONS

• Minimum of 3 years of experience within sales or a route sales role
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis
• Ability to drive commercial motor vehicle for up to 10 hours daily
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Sense of direction/knowledge of area
• Be Respectful Value all we come in contact with
• Be Remarkable Create a positive moment with every interaction
• Be Safe Keep ourselves and those around us safe
• Be Honest Be guided by truthfulness in all we do
• Weekly pay
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.