Customer Advocate

ImageFIRST; Livonia (MI); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision

Pet Insurance

Legal Insurance

Hospital Indemnity Insurance

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST is seeking a route-based, service-oriented professional in Michigan who will start early, as soon as 4:00 a.m., to serve medical facilities with linen and related services. Schedule is Monday through Friday with annual pay between $80,000 and $85,000.

You will build strong customer relationships, manage routes for efficiency and revenue, and promote company offerings while ensuring safety and accuracy in paperwork and vehicle operations.

Qualifications

• Minimum 3 years of experience within sales or a route sales role.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis.
• Ability to drive commercial motor vehicle for up to 10 hours daily.
• High School Diploma or equivalent.
• Valid Driver’s License and Excellent Driving Record.
• Sense of direction/knowledge of area.

Responsibilities

• Promote our values and the ImageFIRST way to build the company by positively impacting lives of associates, customers and community.
• Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with products and services.
• Manage route to maximize efficiency, productivity and revenue; operate company equipment safely and responsibly.
• Increase account revenue by selling additional products and services; meet or exceed sales objectives.
• Load outs, inventories, quality-stains/damage, tape changes.
• Pricing, codes, colors, sizing, changes/quantities, availability, product application.
• Load truck: organization, night before service, invoices, check rails, linen control sheet, route books.
• Unload Truck: check-in, weigh carts.
• Account appearance: organize rails, hangers, bags; ensure professional visuals.

Skills

Sales experience

DOT medical certification

Commercial driver's license

Lifting 25 pounds

Direction/area knowledge

Education

High School Diploma or equivalent

Job description

Overview

This is a route-based, service-oriented position that requires early-morning starts, beginning as early as 4:00 a.m.

Schedule: Mon-Fri

Pay: $80K-$85K annually

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based, service-oriented position that requires early-morning starts, beginning as early as 4:00 a.m.

Schedule: Mon-Fri

Pay: $80K-$85K annually

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

RESPONSIBILITIES:

• Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
• Product Management: load outs, inventories, quality-stains/damage, tape changes
• Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck: check-in, empty soil carts, weigh carts
• Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance: timely communication of repairs, PM, accidents
• Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements

MINIMUM QUALIFICATIONS:

• Minimum of 3 years of experience within sales or a route sales role
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis
• Ability to drive commercial motor vehicle for up to 10 hours daily
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Sense of direction/knowledge of area

Company Values & Benefits

Required Competencies

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

#ZR