Customer Advocate

ImageFIRST Healthcare Laundry Specialists; Denver (CO); Sur place; USD 80 000 - 90 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Medical, Dental, Vision Via Teamsters

401k

Paid Time Off Package Via Teamsters

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Résumé du poste

ImageFIRST Healthcare Laundry Specialists in Denver, CO seeks a route-based sales professional to grow existing client business and maximize route revenue through efficient time management and upgraded product mix.

You will be ImageFIRST’s face to customers, building trust, resolving concerns, and promoting values. Requires 3+ years in sales/route sales, valid DOT cert, and ability to drive long hours daily.

Qualifications

• Minimum of 3 years of experience within sales or a route sales role.
• Ability to lift 25 pounds on a frequent basis.
• Ability to drive commercial motor vehicle for up to 10 hours daily.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.
• Valid Driver’s License and Excellent Driving Record.

Responsabilités

• Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term.
• Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with safety regulations.
• Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities.
• Load outs, inventories, quality-stains/damage, tape changes
• Pricing, codes, colors, sizing, changes/quantities, availability, product application
• Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck: check-in, empty soil carts, weigh carts
• Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance: timely communication of repairs, PM, accidents
• Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements

Connaissances

Sales experience

Route sales

Customer relationships

Time management

Problem solving

Communication

Formation

High School Diploma or equivalent

Description du poste

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Monday - Friday

Pay -$80,000-$90,000

Responsibilities & Qualifications

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

RESPONSIBILITIES:

• Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
• Product Management: load outs, inventories, quality-stains/damage, tape changes
• Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck: check-in, empty soil carts, weigh carts
• Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance: timely communication of repairs, PM, accidents
• Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements

MINIMUM QUALIFICATIONS:

• Minimum of 3 years of experience within sales or a route sales role
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis
• Ability to drive commercial motor vehicle for up to 10 hours daily
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Sense of direction/knowledge of area

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision Via Teamsters
• Pet, Legal, and Hospital Indemnity Insurance
• 401k
• Paid Time Off Package Via Teamsters
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.