Customer Advocate

Safelite; Jefferson City (MO); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Medical coverage options

Paid time off

Tuition reimbursement

Paid training

Résumé du poste

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative tasks, scheduling, work orders and invoicing while greeting customers in person.

You will manage inbound calls and emails, verify information, and keep operations running smoothly through accurate data handling and proactive problem solving.

Qualifications

• Experience in telephone operations or business administration is required.
• Ability to provide world class customer service in a fast-paced environment.
• Professional appearance and adherence to safety protocols.

Responsabilités

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Handle calls, emails, and faxes for service issues, pricing and warranties.
• Confirm and complete work order information including insurance verification.
• Process invoices, work orders, and credit memos with accuracy.
• Manage dealer parts orders and special accounts as directed.
• Perform other duties as assigned.

Connaissances

Telephone customer service

Administrative tasks

Professional communication

Time management

Formation

High School Diploma or GED

Outils

Invoicing software

MS Office

Description du poste

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $19/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.