Customer Advocate

Safelite Fulfilment; Columbia (MD); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage

PTO and holidays

Volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment is seeking a Customer Advocate to be the first touchpoint for customers, greeting in‑person visitors and handling phones and emails. You will manage scheduling, work orders, and invoicing while addressing customer concerns in a fast‑paced environment.

The role requires 1–3 years in telephone operations or business administration, a high school diploma or GED, and a willingness to travel up to 10%.

Qualifications

• 1–3 years of experience in telephone operations or business administration.
• Ability to deliver world‑class customer service in a fast‑paced, evolving environment.
• Professional appearance with readiness to wear personal protective equipment.
• Willingness to travel up to 10%.

Responsibilities

• Welcome in‑shop customers and swiftly resolve concerns.
• Manage incoming calls, emails, and faxes regarding service issues, pricing, warranties, commercial line items, dispatch, repair, cash transactions, wholesale, and same‑day reschedules or cancellations.

Skills

Telephone operations

Customer service

Administrative support

Education

High School Diploma or GED

Job description

Overview

A Customer Advocate at Safelite serves as the first touchpoint for customers, managing administrative processes such as scheduling, work orders, and invoicing, while greeting customers in person and handling inbound phone calls and emails.

Benefits

• Competitive weekly base pay starting at $20/hour.
• Benefits package valued at more than $10k*, including a 401(k) plan with company matching.
• Medical coverage plans tailored to meet individual needs.
• Paid time off (PTO) programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all necessary tools to succeed.

Responsibilities

• Welcome in‑shop customers and swiftly resolve concerns.
• Manage incoming calls, emails, and faxes regarding service issues, pricing, warranties, commercial line items, dispatch, repair, cash transactions, wholesale, and same‑day reschedules or cancellations.
• Confirm and complete work order information, including insurance verification, additional parts, and missing details.
• Perform administrative tasks such as buyouts, invoicing, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and handle dealer part orders and special accounts.
• Carry out any additional duties as assigned.

Qualifications

• High School Diploma, GED, or equivalent required.
• 1–3 years of experience in telephone operations or business administration.
• Ability to deliver world‑class customer service in a fast‑paced, evolving environment.
• Professional appearance with readiness to wear personal protective equipment.
• Willingness to travel up to 10%.

EEO Statement

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal‑opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.