Customer Advocate

Safelite; Chandler (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the auto glass sector is seeking a dynamic Customer Advocate to create memorable experiences for customers. This role involves managing administrative tasks, scheduling, and providing exceptional customer service in a fast-paced environment. With a competitive pay structure and a range of benefits valued at over $10k, including tuition reimbursement and 401(k) matching, this position offers a great opportunity for career growth. Join a company that values diversity and supports your professional development while ensuring a work-life balance.

Benefits

401(k) with company matching

Medical plans

Paid time off

Holidays

Volunteer days

Tuition Reimbursement

Paid training

All necessary tools provided

Qualifications

• 1-3 years experience in telephone operations or business administration.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Manage calls, emails, work orders, and billing processes.
• Welcome in-shop customers and resolve concerns.

Skills

Customer Service

Communication Skills

Administrative Skills

Education

High School Diploma/GED

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

About the Role

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders, and invoicing, to greeting customers in person and answering inbound calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

1. Schedule: Tuesday through Saturday (Sundays and Mondays off)
2. Hours: 8 am to 5 pm
3. Pay: Competitive weekly base pay starting at $17.00/hour
4. Benefits: Valued at over $10k, including 401(k) with company matching, medical plans, paid time off, holidays, and volunteer days
5. Tuition Reimbursement: Up to $5,250 annually
6. Training & Resources: Paid training and all necessary tools provided
7. Customer Service: Welcome in-shop customers, resolve concerns, and come up with creative solutions
8. Administrative Tasks: Manage calls, emails, work orders, insurance verification, and billing processes
9. Order Management: Review orders, manage dealer parts, and handle special accounts
10. All other duties as assigned

What You’ll Need

• High School Diploma/GED or equivalent
• 1-3 years experience in telephone operations or business administration
• Ability to provide excellent customer service in a fast-paced environment
• Professional appearance and PPE usage
• Ability to travel up to 10%

Additional Information

Internal associates should apply via Workday. We value diversity and are an equal opportunity employer. Benefit details are estimates and may vary. Reasonable accommodations will be provided as required by law. This description is not exhaustive of all role aspects.