Customer Advocate

Belron; Austin (TX); Presencial; USD 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition reimbursement

Health benefits

Paid time off

Descripción de la vacante

Safelite in Austin, TX is seeking a Customer Advocate to greet customers, handle calls and emails, and ensure smooth administrative workflows. The role emphasizes strong customer service in a dynamic setting and requires professional presentation and travel up to 10%.

The position offers competitive base pay, benefits valued over $10k, and comprehensive training with opportunities for growth and tuition reimbursement. Join a team focused on helping customers and building a rewarding career.

Formación

• High School Diploma or GED required.
• 1–3 years telephone operations or business administration experience preferred.
• Ability to deliver world-class customer service in a fast-paced environment.
• Professional appearance and PPE as required.
• Willingness to travel up to 10%.

Responsabilidades

• Welcome in-shop customers and resolve concerns efficiently with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, dispatch, and scheduling.
• Verify and complete work order information, including insurance verification.
• Process invoices, buyouts, work orders, and rebills; manage deleted orders.

Conocimientos

Customer service

Telephone operations

Administrative tasks

Educación

High School Diploma

Descripción del empleo

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

• Competitive weekly base pay starting at $21/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You'll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

#LI-JP1