Customer Advisor (Sales/Service) - Glendale, AZ

The Goodyear Tire & Rubber Company; Glendale (AZ); On-site; USD 23,000 - 26,000; Full time

Job summary

The Goodyear Tire & Rubber Company in Glendale, AZ is seeking a Customer Sales Advisor to deliver outstanding service while driving tire and service sales at one of our Just Tires centers. You will engage with guests, propose solutions, and contribute to a positive, team-driven environment.

You will build relationships, explain promotions and warranties, schedule visits, and participate in ongoing training to advance your automotive career with Goodyear.

Qualifications

• Prior guest service experience is preferred.
• Strong communication and teamwork are important.
• Willingness to participate in ASE certification and training.

Responsibilities

• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by understanding their needs.
• Describe warranties, advertising, and promotions of products and services.
• Schedule appointments, estimate time requirements, and complete service checkout.
• Make recommendations based on manufacturer guidelines and service needs.
• Promote self-development via company training tools.
• Maintain a clean and safe work and guest area.
• Perform various manual tasks, including lifting tires and wheels.

Skills

Guest service

Sales experience

Teamwork

Communication

Strong work ethic

Education

High School Diploma or GED

Job description

Make the Move to Advance Your Automotive Career!

We Offer ASE Certification /Training & A Proven Path for Advancement! Starting Pay:$17 -$19 Hourly (DOE) + Weekly Pay & Incentives

Location: 3515 West Union Hills Dr Suite , Glendale. AZ

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

General Description

As a Customer Sales Advisor, you will gain hands-on experience in one of Just Tires centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team- environment. We encourage you to allow us to invest in your success as you invest in ours!

Responsibilities Will Include, But Not Be Limited To

• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Understand and be able to describe all warranties, advertising, and promotion of products and services
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
• Make recommendations to guests based on manufacturing recommendations
• Promote self-development by utilizing Company provided training tools
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire Sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures

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