Customer Advisor — SaaS Renewals & Growth

Change.org, PBC; Minnesota; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health plans

Paid time off

Company paid holidays

401K retirement plan with companymatch

Job summary

HHAeXchange is seeking a Customer Advisor for our Bloomington, MN office to support agencies with accounts up to $30K ARR. The role blends proactive portfolio management with risk identification, customer retention, renewal readiness, and expansion opportunities to reinforce and expand the value of our solutions.

You will optimize workflows, resolve blockers, and collaborate with Sales, Implementation, Product, and Customer Experience to ensure successful renewals and account growth.

Qualifications

• Minimum of 3 years in a customer-facing role with experience resolving complex issues.
• Experience managing a high-volume portfolio of customers with competing priorities.
• Experience with SaaS or technology platforms and post-implementation engagement.
• Proven success retaining customers through consultative conversations and value-driven solutions.
• Strong verbal and written communication with stakeholders at all levels.
• Empathy, patience and resilience when supporting customers under stress.
• Ability to manage multiple priorities with attention to detail and follow-through.
• Ability to translate technical features into business outcomes for non-technical stakeholders.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Portfolio Management & Prioritization: manage a high-volume portfolio with data-driven insights.
• Maintain relationships with customer stakeholders to align goals and prepare renewals.
• Drive renewal readiness by validating decision-makers and removing blockers.
• Prepare concise summaries and risk updates for leadership when escalation is needed.
• Expansion Opportunity Management: identify growth signals and qualify opportunities.
• Cross-Functional Collaboration: coordinate with Sales, Implementation, Product, and Support.
• Customer Data, Documentation & Systems Management: track interactions and health metrics.
• Product & Technical Acumen: understand workflows and translate features into business value.

Skills

Customer-facing

Portfolio management

Renewals

Risk identification

SaaS experience

Stakeholder communication

Cross-functional collaboration

Data-driven decision making

Renewal readiness

Account health monitoring

Tools

Gainsight

Salesforce

Gong

Microsoft Office & Teams

AI productivity tools

Job description

HHAeXchange is seeking a Customer Advisor for our Bloomington, MN office to support agencies with accounts up to $30K ARR. The role blends proactive portfolio management with risk identification, customer retention, renewal readiness, and expansion opportunities to reinforce and expand the value of our solutions.

You will optimize workflows, resolve blockers, and collaborate with Sales, Implementation, Product, and Customer Experience to ensure successful renewals and account growth.