Customer Adovcate

Safelite Fulfilment; Butler (Butler County); On-site; USD 57,308,000 - 66,125,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage plans

PTO and holidays

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment is seeking a Customer Advocate to greet customers in-shop, handle inquiries, and manage administrative tasks with energy and organization. This role focuses on delivering a memorable customer experience through fast, courteous interactions and accurate handling of schedules and work orders.

In addition to handling calls and emails, the position requires attention to detail in invoicing and documentation, with travel possible up to 10% and a commitment to high service

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to deliver world-class customer service in a fast-paced environment.
• Present a professional appearance and adhere to safety/ PPE requirements.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and creatively.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, dispatch, and related tasks.
• Confirm and complete work order information including insurance verification and parts details.
• Perform administrative tasks such as invoices, work orders, and rebills; manage dealer and special accounts.
• Review orders from the national contact center and handle dealer part orders.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

The Customer Advocate is one of Safelite’s first impressions with our customers.

From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

Competitive weekly base pay starting at $20/hr.

A benefits package valued at more than $10k*.

• 401(k) plan with company matching
• medical coverage plans customized to suit your needs
• commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days
• Up to $5,250 annually in tuition reimbursement
• Paid training and all the tools and resources you'll need to be successful

View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

Welcome in-shop customers and resolve customer concerns quickly and efficiently – without breaking a sweat – often coming up with creative solutions.

• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.
• #LI-NW1

Eligibility and Compliance

depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

About us

Safelite was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually.

Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients.

We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS).

We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.