Customer Adoption Manager (CAM) - 10285

Coupa Software; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Coupa Software, une entreprise de premier plan en gestion des dépenses, recherche un Customer Adoption Manager. Ce rôle clé dans notre organisation de services professionnels vise à garantir le succès des clients tout en offrant des opportunités de développement de carrière. Nous sollicitions des candidats ayant une solide expérience en gestion de la chaîne d'approvisionnement et des compétences exceptionnelles en communication pour rejoindre notre équipe dynamique.

Qualifications

• Plus de 2 ans d'expérience en design de chaîne d'approvisionnement.
• Expérience d'au moins 1 an avec des services SaaS.
• Bonne gestion de la relation client.

Responsibilities

• Devenir un expert en la matière et développer des processus standardisés.
• Diriger les engagements client avec de fortes compétences en gestion de projet.
• Construire des partenariats de confiance avec les clients.

Skills

Project Management

Communication Skills

Analytical Thinking

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Customer Adoption Manager at Coupa:

Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximise value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform. We are looking for a Customer Adoption Manager (CAM) to join our already highly skilled team. This is a key role as part of our wider Professional Services organisation. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.

What You'll Do:

• Become a Subject Matter Expert (SME) and develop standardized processes to drive consistency and adoption.
• Lead customer engagements using strong project management skills and a solution-oriented mindset.
• Build trusted partnerships with customers and internal teams, ensuring successful platform adoption.
• Guide customers through strategic business discussions beyond basic product features.
• Demonstrate deep technical knowledge of the Coupa platform and its application to customer needs.
• Create and enhance templates, training materials, and presentations; travel up to 25% as needed.

What You Will Bring to Coupa:

• Proven 2 + years of experience in Supply Chain Design, preferably using Coupa Supply Chain Modeler
• 1+ years of experience with Software as a Service is a must
• Good background in customer/client management
• Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
• Strong organization skills and problem-solving abilities
• Analytical thinking with the ability to work in a team environment and share standard methodologies regularly

** PLEASE APPLY WITH ENGLISH CV/RESUME ONLY **

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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

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